20+ years in Management and Business Consulting and Strategy ImplementationMore...
Rose Marie Polea
MassTort Intake Specialist@Shamis & Gentile, P. A.
Verified
Mass Tort Intake Specialist | 4 Years in BPO & Legal Support | Detail-Oriented & Client-Focused
With nearly 4 years of experience in the BPO industry and legal support services, I’ve built a strong background in client relations, document handling, and investigative research. I’ve worked across various industries—from retail escalations and healthcare documentation to legal intake—bringing precision, empathy, and efficiency to every role.
Currently, I work as a freelance Mass Tort Intake Specialist for a Florida-based law firm. I handle client onboarding, facilitate HIPAA and retainer agreements, and support case investigations with accuracy and care.
Let’s connect if you're looking for someone with a solid foundation in legal intake, customer service, and operational support.More...
Jaclyn Valle
Customer Support Officer@Lil' but Mighty SG
Verified
With over 20 years of hands-on experience in the contact center industry, I’ve journeyed from an entry-level agent to leadership roles, honing my skills in Operations Management, Customer Support, and Business Process Improvement. My background is rich with expertise in marketing and advertising, giving me a unique edge in driving customer satisfaction and sales growth.
Before the pandemic, I played pivotal roles in managing operations, spearheading initiatives that enhanced production floor efficiencies within Customer Support and Sales. My strategic implementations significantly optimized customer satisfaction metrics while boosting sales performance.
Currently, I’m thriving as a freelancer, focusing on database management, automations, and sales qualifying calls. My versatile skill set has also led me to excel as an account executive and project manager, where I adeptly manage client relationships and deliver successful projects.More...