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Work Background
Ford's Fish ShackFOH Manager | Aspiring Remote Executive Assistant & Operations Support Specialist
Aug. 2024Ashburn, Virginia, United StatesI currently lead front-of-house operations at Ford’s Fish Shack, where I manage team schedules, streamline workflows, and ensure an exceptional guest experience. I love bringing order to fast-paced environments and supporting strong, organized teams. These strengths are driving my transition into remote executive support and operations—where I’m excited to bring the same level of energy, clarity, and problem-solving. ✦ Manage daily team scheduling and staffing adjustments to meet business needs and labor goals
✦ Coordinate with kitchen and leadership teams to ensure efficient service and communication
✦ Resolve guest concerns and service issues with professionalism and discretion
✦ Identify workflow improvements to boost efficiency and team collaboration
✦ Assist with team meetings, training efforts, and operational planning
V.R. Maddox Consulting, LLCPersonal Assistant
Nov. 2021 - Mar. 2022Leesburg, Virginia, United StatesProvided high-level support to the owner of a minority-owned executive recruiting firm. Ensured day-to-day operations ran smoothly in a fast-paced, fully remote environment. ✦ Managed calendars, scheduled meetings, and coordinated appointments and reminders
✦ Handled email and phone correspondence with confidentiality and discretion
✦ Prepared agendas, took meeting notes, and distributed follow-ups for virtual meetings
✦ Maintained and organized client files to support ongoing communication and recruitment efforts
Listing Central LLCProject Manager & Documentation Specialist
Mar. 2020 - Jun. 2022Leesburg, Virginia, United StatesOversaw client onboarding and internal documentation projects for a technology platform supporting real estate professionals. ✦ Led new client onboarding, including data migration and systems training
✦ Built and maintained a library of SOPs, job aids, and user guides
✦ Collaborated with IT to test and improve features based on customer feedback
✦ Wrote and updated user-facing documentation to improve customer experience and reduce support requests
Time Warner CableProcess Assessment & Implementation Manager
Feb. 2008 - Feb. 2014Herndon, Virginia, United StatesDirected process improvement initiatives and internal documentation for technical operations and support teams. ✦ Managed a team of technical writers delivering internal documentation across departments
✦ Coordinated quarterly release documentation for system enhancements
✦ Built and maintained a SharePoint-based knowledge base used by 100+ internal users
✦ Designed and implemented training resources for onboarding and ongoing employee education
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