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Work Background
Accenture PortugalTrust & Safety Associate
Jul. 2022 - Dec. 2022PortugalReview content for intellectual property violations. Assess authenticity of account ownership and optimize algorithms to identify fraudulent accounts. Validate payment platform transactions meet regulatory requirements. Improve machine classifiers to ensure safety of the platform for all audiences.
Accenture PortugalPlatform Experience New Associate
Dec. 2021 - Jul. 2022PortugalDeliver data supported solutions using analytical tools and methodologies. Identify business issues and
influence change through data and analytics by finding relationships between and among data variables.
Prepare dashboards and other analytic collateral to illustrate business needs through data.
Follow guidance provided to decide whether or not content is allowable.
Vale da Rosa - Sociedade Agrícola, Lda.Quality and Control Employee
May. 2021 - Sep. 2021Ferreira do Alentejo, Beja, Portugal
Hostel OneReceptionist desk
Jan. 2018 - Dec. 2019Barcelona, Catalunha, Espanha✓ Experience working in reception at a lower management position, specifically with software's like Loventis and Cloudbeds and channels like MyAllocator
✓ Assuring the highest standard of customer care and service at all the time
✓ Working directly with customer service, sales and reviews
✓ Responsible for ordering, receiving, stocking and distribution of
the hostel supplies
✓ Effectively allocated daily tasks and projects to other team members (cleaning staff, maintenance team, volunteers)
✓ Alerted guests and preparing tasks for the volunteers of the following day's meals and activities
✓ Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
✓ Handling payments by credit or cash as well as preparing final invoices for customers and the internal business administration
✓ Checking guests in and out, illustrating hotel policy, provide information about the area, transportation, tourist attractions, restaurants, as well as booking cabs and tours for the guests
✓ Take and confirm reservations over phone, email, and in person, ensuring no reservation overlaps or hotel over-booking
CTL Cultural Trend LisbonMaitress
Jun. 2017 - May. 2018Lisboa, Portugal✓ Maintain and update seating and reservation software
✓ Opening and closing stations at the start and end of a day
✓ Organizing utensils and stocking; Inventory
✓ Supervising waitresses
✓ Train the new incoming part-timers
✓ Promptly respond to general inquiries from members, staff and clients thoroughly and professionally
✓ Responsible for cash drawers as well as daily cash and lottery balance sheets
CTL Cultural Trend Lisbon, Restaurant PovoServer
Mar. 2017 - Jun. 2017Lisboa, Portugal✓ Tidying up for new customers to feel welcomed
✓ Providing consistent, prompt and friendly service
✓ Checking with customers to ensure that they enjoyed their meals and took action to correct any problems
✓ Continuously staying up to date with the restaurant’s scheduled events
Expressões da Nossa TerraSection Manager
Jan. 2017 - Dec. 2017Lisboa, Portugal✓Controlling the daily inventory of beverage, food and other products
✓Maintaining inventory control and stocked items
✓Continuously staying up to date with the restaurant’s scheduled events
✓Handling personal, internal software used to input orders and record payments
✓Opening and closing stations at the start and end of a day ✓Organise utensils and stocking/inventory
✓Participating in corporative events
IMR – Institute of Marketing Research Call Center Operator
Jan. 2016 - Dec. 2016Lisboa, Portugal✓ Assisting in customer research by compiling deposition codes for statistical purposes
✓ Provide customer service to different departments of the company
✓ Evaluating marketing campaigns and adapting based on the lessons learned
✓ Managed consumer accounts
✓ Conducted research for various client projects
✓ Conducted research and pilot trials for distilled products ✓ Prepare various production reports
✓ Test and evaluate multiple data visualisation solutions
Fidelidade Assistance / Glint - Insurance Company Process Manager
Jan. 2015 - Dec. 2015Évora, Portugal✓ Maintain and build relationships with new and existing customers
✓ Provide insurance planning advice to customers.
✓ Assisting customers needs and provide expert advice about
available services.
✓ Work with different types of insurances services and their standards: roadside assistance, travel assistance, claims management in real state, medical assistance, legal protection (vehicles, home, commercial and office premises)
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