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Work Background
Glacier Bancorp, Inc.Information Security Engineer
Mar. 2022United States
AltabankInformation Security Engineer
Mar. 2021 - Mar. 2022Utah, United States
VivintIT Security Administrator
Sep. 2015 - Mar. 2021In IT Security we are constantly working to improve Vivint's security posture. By drafting and implementing policies, procedures, and regulations we disseminate security awareness company-wide. By improving network ingress/egress traffic visibility, we are able to maintain data security. NIST standards are used for security best practices. Using a SIEM solution, IDS/IPS systems, and other tools, we ensure confidentiality, integrity, and availability of company and customer data.
VivintIT Security Intern
May. 2015 - Aug. 2015United StatesI am working with our Security team under Cyber Operations and Response learning and building security features at Vivint. By improving network ingress/egress traffic visibility, we are able to maintain data security. NIST standards are used for security best practices. Using a SIEM solution, IDS/IPS systems, and other tools, we ensure confidentiality, integrity, and availability of company and customer data.
VivintDesktop Support
Oct. 2013 - Oct. 20154931 N 300 W Provo, Utah 84604Currently providing IT end user support at Vivint to all 5000+ employees. We use a variety of software to support and manage Vivint employees, enabling them to be successful. In this role I manage users Active Directory access and roles as well as accounts in Exchange.
Nu Skin EnterprisesHelpdesk / Service Desk
Mar. 2008 - Oct. 2013Provo, Utah AreaI provide internal technical support to employees at Nu Skin Enterprises. This position involves troubleshooting and supporting users with desktop applications and hardware for all of Provo campus employees. The range of tools include and aren't limited to: Microsoft SCSM, SCCM 07, SCCM Client center, SharePoint 2010, Remedy, SAP, Putty, Active Directory. Also, we provide global monitoring support for all markets and escalate system issues / outages to other IT teams within Nu Skin Enterprises. We provide global monitoring support via Nagios XI. We are the central point of communication for Nu Skin IT and the business and are involved in resolving all problems whether it is an individual user issue or a systems problem affecting multiple users and markets.
Unicity InternationalCustomer Service Representative
Mar. 2007 - Mar. 2008Provided support for retail customers and distributors including order entry, product support, RMA/returns and any other questions to ensure their satisfaction with their business experience with Unicity International.
SentoCustomer Service Representative
Oct. 2006 - Mar. 2007Worked on the EyeMed account helping providers/customers understand their different benefits and insurance plans.
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