Industry-experienced customer success manager with over nine years of experience spearheading customer success in Health, Sales, Retail and retention initiatives. I am passionate about teamwork and firmly believe in the growth potential and learning curve of people.
I tend to be a highly productive and committed person focused on delivering tangible results. Demonstrated history of increasing customer onboarding success rate by 75%, customer satisfaction scores to an all-time high of 96%, and decreasing customer churn rates by 80% on inbound calls with a SLA of 89%More...
Victoria Rodriguez
Art Director@Unicity International
Verified
Ryan Wells
Information Security Engineer@Glacier Bancorp, Inc.
Verified
Ryan Wells is a seasoned Information Security Engineer at Glacier Bancorp, Inc., where he spearheads the development and implementation of robust cybersecurity protocols to safeguard the company's digital assets. With over a decade of experience in the IT security sector, Ryan has a proven track record of enhancing security architectures and mitigating risks. His innovative approach to threat analysis has significantly reduced potential vulnerabilities, earning him recognition as a leader in cybersecurity. Beginning his career 18 years ago in IT professionally ,Ryan holds a Bachelor’s degree in Information Security, has around a decade of security experience specifically, is a SANS Advisory Board member and is a Certified Information Systems Security Professional (CISSP) reflecting his commitment to maintaining the highest standards of data protection.More...