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Work Background
Instinct ScienceProduct Support Specialist
Oct. 2022Platform Support Engineer with extensive experience supporting complex backend/frontend systems and cloud infrastructure for SaaS and media platforms. Skilled in AWS, SQL, Elixir, Python, and modern DevOps tools, I specialize in diagnosing, triaging, and resolving high-impact operational issues, managing infrastructure-as-code (Terraform, Helm), and automating deployment and monitoring processes. Key responsibilities include leading advanced application and infrastructure support (Tier 3-6), overseeing cloud deployments, managing database changes, and ensuring smooth data migrations. I have a strong record of simplifying complex technical concepts for broader teams, collaborating cross-functionally, and reporting directly to leadership on critical issues and KPIs. Experienced in app store and developer console management across major platforms, network analysis, virtualization, and the creation of support processes and documentation. I thrive in distributed environments, excel at problem-solving under pressure, and am passionate about building reliable, scalable systems that enable teams and users to succeed.
Charter CommunicationsManager of Data Insights
Apr. 2017 - Mar. 2022Greenwood Village, COResponsible for daily tier 5/6 support of backend/frontend systems for the Spectrum TV and TVE platforms. Responsible for daily systems and application log triage to identify systematic application or server issues. Provide operational support to internal teams for all escalated Spectrum TV and TVE issues. Responsible for managing app stores and developer consoles for the Google, Apple, Roku, Samsung, and Microsoft applications. Responsible for managing production configurations for all IPTV and support applications. Responsible for training and leading other team members for all video products. Create weekly reports for Quality teams for video products.
Krayden, Inc.ICT Support Engineer
Nov. 2014 - Mar. 2017Westminster, COI am an ICT support engineer for Krayden. System administrator with a different title, supports the Mitel phone system, cellular devices, servers, office 365,Azure, and pretty much anything related to technology in the company.
Ceres Technology Group, Inc.Help Desk Specialist
Nov. 2013 - Nov. 2014General help desk support for a range of companies.
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