As a seasoned technical support and infrastructure engineer, I bring over a decade of hands-on experience resolving complex backend/frontend issues, supporting mission-critical applications, and leading operational improvements across cloud and enterprise environments.
Currently, I’m part of the Platform team at Instinct Science, where I manage Tier 3/4 support and AWS infrastructure, lead data migrations from legacy systems, and streamline operational workflows for veterinary practices nationwide. I specialize in simplifying complex technical issues for cross-functional teams, and I work closely with leadership to surface actionable insights and ensure platform reliability.
Previously, I supported large-scale video and IPTV platforms for Charter Communications and Spectrum, leading efforts in app store management, system diagnostics, and final certifications across Google, Apple, Roku, Samsung, and Microsoft platforms.
I thrive in high-impact environments where deep technical knowledge, clear communication, and cross-team collaboration are essential. My toolkit includes AWS, Helm, Terraform, Postgres, and a strong foundation in network and systems administration. I’m always looking to make systems more efficient, processes more transparent, and teams more capable.
Let’s connect—I’m always up for solving complex challenges and learning something new.More...