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Work Background
UKGLead Performance Engineer
Dec. 2018Alpharetta, GeorgiaLead performance engineering across a multi-tenant SaaS CRM platform built on GCP and Kubernetes, integrating modern IAM (ForgeRock, Auth0) and data streaming technologies (Kafka, Debezium, PostgreSQL, MongoDB). Designed and executed large-scale performance and chaos testing for authentication, SSO, and MFA flows, tuning the ForgeRock stack and optimizing Auth0 tenants for low-latency, high-throughput identity operations. Engineered real-time Performance Engineering techniques for analyzing and tuning CDC pipelines using Debezium and Kafka, achieving sub-300ms latency for data propagation across distributed microservices. Integrated performance testing into CI/CD pipelines, built autoscaling strategies for Kubernetes workloads, and delivered dashboards with Grafana, Prometheus, and Datadog for full-stack observability. Partnered with Architecture, DevOps, and SRE teams to enforce platform-wide SLAs, improve system resiliency, and scale services for enterprise and mid-market customers.
General MotorsLead Performance Engineer
Oct. 2014 - Dec. 2018Roswell, GAProvided technical leadership across core business functions—HR, Legal, Communications, and Payroll—by delivering end-to-end performance engineering solutions for enterprise platforms built on PeopleSoft, SharePoint, .NET, Citrix, Adobe Flash, and Siebel. Led the full performance testing lifecycle, including requirements gathering, workload modeling, test planning, scripting, execution, and root cause analysis using advanced performance monitoring tools. Delivered actionable insights through detailed reporting on server utilization, latency, throughput, and system responsiveness, driving scalability and reliability improvements. Spearheaded the deployment of a 14-node load generator farm and a dedicated APM environment, working cross-functionally with vendors, infrastructure, and global security to ensure alignment with enterprise standards. Modernized legacy performance testing frameworks by introducing reusable templates and streamlined processes, improving collaboration across project managers, QA teams, architects, and developers. Mentored a cohort of junior engineers, providing hands-on training in performance scripting, tool adoption, and test strategy, while delivering structured feedback to leadership on talent development.
SunTrust BankLead Test Automation Performance Engineer
Sep. 2009 - Oct. 2014Delivered end-to-end performance engineering solutions across highly distributed, SOA-based platforms supporting mission-critical banking systems—including Online Treasury Management, Mobile/Tablet Banking, and Enterprise IVR/CTI platforms. Managed the complete performance testing lifecycle: requirements analysis, test planning, scripting, execution, and results analysis, with a focus on root cause identification and system optimization. Led validation efforts for customer-facing B2B financial platforms, building AJAX-based test scripts and executing large-scale load tests across F5 Load Balancers, WAS servers, and SQL backend layers. Oversaw performance testing for mobile banking platforms, scripting Android/HTTP traffic using HP VuGen and simulating over-the-air client interactions to validate scalability. Conducted IVR and CTI testing using Empirix Hammer, validating SIP-based voice interactions, biometric authentication, and EDU packet delivery across Avaya/Nuance environments. Provided technical leadership to an offshore QA team, ensuring alignment with delivery timelines and quality standards. Participated in key optimization initiatives: WAS partitioning, JVM heap/GC tuning, virtualization, Oracle/SQL patching, and implementation of Wiley APM for visibility. Collaborated across teams to identify bottlenecks, deliver actionable recommendations, and enforce security standards aligned with the Digital Security Framework.
SunTrust BankTest Automation Performance Engineer
Sep. 2009 - Oct. 2014Performance Load Test and Functional Automation SME for the SunTrust Enterprise Interactive Voice Response platform. Conduct end to end performance and functional verification of SunTrust IVR platform which is a highly distributed, SOA interfacing architecture utilizing VoIP technology. Utilize Empirix Hammer Testing solution to develop scripts, conduct and monitor tests, and generate reports for the SunTrust IVR solution. Conduct Web interface scripting and Performance testing utilizing HP Load Runner testing solution. Write Performance Load test plans and strategy documents. Coordinate Training efforts and manage vendor relationships (Empirix) Disseminate relevant information to management and project team.
BBVA Compass BankSenior Software Quality Assurance Engineer
Oct. 2007 - Sep. 2009Led quality assurance efforts across enterprise-level systems, including Siebel Call Center CRM, Cisco CTI Toolkit, and IVR/VRU environments, ensuring end-to-end testing coverage across integration, functional, regression, performance, and UAT phases. Developed and executed test plans, test cases, performance/load scripts, and comprehensive reporting, while collaborating with stakeholders to define non-functional requirements and QA automation strategies. Delivered insights into system performance, including response times, error rates, throughput, server utilization, and connection health, to drive optimization and reliability improvements. 🔹 Siebel CRM & CTI Integration Directed QA and performance testing for major Siebel CRM upgrades and enhancements, validating core infrastructure including web servers, application tiers, load balancers, and Jacada middleware. Used tools like Oracle e-Load, Compuware QA Load, and Empirix Hammer to verify end-to-end CTI integrations and agent desktop responsiveness in call center deployments. Conducted onsite validations at remote call centers, ensuring screen pop performance and telephony workflows were production-ready. Built an automated regression testing framework using Compuware Test Partner, achieving 60% automation coverage across key test cases. 🔹 IVR/VRU Testing Executed comprehensive testing for the InterVoice IVR/VRU platform, fully integrated with Siebel and Cisco CTI systems. Created and automated test scenarios for call routing, speech recognition, and biometric authentication, validating performance under load using Empirix Hammer. Ensured full regression coverage across IVR workflows, with functional and load testing baked into every release cycle.
BBVA Compass BankSoftware Quality Assurance Engineer
Oct. 2007 - Sep. 2009QA SME for both the Siebel Call Center application and IVR platform. Conduct functional, end to end, regression, and load testing of Siebel CRM application and IVR platform, utilizing automated testing tools from the Compuware and Empirix (Hammer) suite of tools. Write testcases, automated test scripts, load test summary reports, and test plans. Work with third party software vendors for testing efforts. Spearhead and coordinate the entire testing effort which involves Integration testing, System/Functional testing, Regression testing, Load/Stress testing, and User Acceptance testing. Implement process improvement initiatives to facilitate efficient testing and application roll out.
Command AlkonSenior Software Quality Assurance Analyst
May. 2005 - Oct. 2007Led QA efforts for the Commandfleet/CSIS platform, a .NET-based enterprise desktop solution designed for real-time integration with backend services in a mission-critical operational environment. Directed functional, regression, integration, and load testing across multiple releases to ensure platform stability and performance. Managed environment setup, installed service packs, and developed release readiness artifacts to support consistent, high-quality deployments. Authored detailed test plans and test cases by analyzing technical and functional specs; ensured robust test coverage and traceability. Provided on-site support for customer beta testing and installations, serving as a trusted QA advisor during field training and early product adoption. Tracked and resolved issues through the Clarify defect management system, managing bugs through their entire lifecycle. 🔹 Performance Testing & Automation Designed and executed custom load test scenarios using in-house tools to simulate real-world usage and validate system responsiveness. Used Perfmon to monitor key server metrics, identify performance bottlenecks, and ensure compliance with SLAs. Built a custom automated testing framework with Compuware Test Partner, achieving 70% regression suite automation and significantly reducing manual effort and test cycle time.
Command AlkonSr. Software Quality Assurance Analyst
May. 2005 - Oct. 2007QA SME for Commandfleet/CSIS software application. Performed the overall quality, functional, load and regression testing for CAI suite of Applications (Commandseries, Commandfleet/Commandseries Integrated Server, etc). Interacted with customers face to face or via conference call, communicating relevant information. Installed release service packs (cuts) into the testing environment for testing purposes. Managed the changes to testing environment. Installed Application components into the testing environment for testing purposes. Created databases for installs and exported required data to the newly created tables. Analyzed technical and functional specifications for thorough test cases. Traveled to customer sight(s) to train, aid in beta testing of software, and perform software installations. Wrote test scripts for automated testing utilizing the Compuware suite of products..
Accenture (Bellsouth Engagement)Sr. Software Test Analyst
Jul. 2001 - May. 2005Supported enterprise QA initiatives by collaborating closely with Application Architects, Developers, and Business stakeholders to ensure all system and user requirements were clear, complete, and testable throughout the SDLC. Designed and executed comprehensive test cases for system, regression, end-to-end, integration, and IT verification testing based on both technical and user documentation. Authored risk assessments and go/no-go documentation for unresolved high-severity defects, helping stakeholders understand potential production impact. Participated in peer reviews, UAT sessions, and requirement validation meetings to align QA efforts with project goals and compliance standards. Provided on-call release support, triaging issues, validating hotfixes, and ensuring deployment readiness. Used SQL and DB2 queries for backend data validation and root cause analysis; managed defects end-to-end using the Harvest lifecycle management tool. Served as the team’s CMMI Process SME, leading process improvement initiatives, updating SOPs, and mentoring teammates on QA best practices and compliance protocols.
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