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Work Background
SweatPalsCustomer service specialist
Sep. 2025Остин, TX
SyncioCustomer Service Specialist
Apr. 2024 - Apr. 2025Melbourne, Victoria, AustraliaResolved B2B and B2C merchants questions about the app and technical difficulties
Determined causes of errors between app and Shopify updates.
Held video calls with current and potential clients to guide usage.
Explained product features and provided onboarding help.
Used Intercom, Shopify, and Syncio.
Ghertner & CompanyProperty Management & HOA Management
May. 2023 - Mar. 2024Nashville, Tennessee, United StatesHelp homeowners with any request or issue where the association is
responsible with.
Redirect emergency calls from owners to community managers.
Provide guidance to owners on how to submit requests such as
arquitectual requests for any home modification.
Report any issue with home repairs and follow ups.
GearLaunchEscalations & Vendor Liaison Specialist
Aug. 2017 - Aug. 2025Salt Lake City, Utah, Estados UnidosProvided tier 3 support through email, phone, and chat.
Handled escalated complaints and exception cases.
Processed replacements, payments, and order changes.
Reported faulty designs to sales team.
Tools: Zendesk, Confluence, JIRA and Evaluagent.
GearLaunchSenior Customer Service Agent
Aug. 2017 - Oct. 2020Mazatlán y alrededores, México
El Cid Vacation ClubAfter Sales Service Specialist
Feb. 2017 - Aug. 2017Puerto Morelos, Quintana Roo, MéxicoHandle and respond promptly to customer's inquiries in regards of the
membership acquired.
Organized workflow to meet customer's face to face or via phone call.
Keep records of customer's inquiries, complaints and transactions as well
as the actions taken to solve.
Communicate and coordinate with other departments involved via email.
Verify contracts when signing and within the first days of the purchase.
El Cid Vacation ClubSales Specialist
May. 2015 - Feb. 2017Puerto Morelos• Verification of contracts purchase and sale of Vacation Club memberships, according to policies and procedures.
• Middling between the partner and the sales as the purchase agreement is delivered to the partner according to existing policies and procedures, ensuring that the buyer has understood the benefits of membership.
• Capture system contract of sale comments
• Follow up on complaints.
• Optimize the time when a contract is delivered.
• Audit report to corporate contracts
El Cid Vacation ClubMember Service Representative
Sep. 2014 - May. 2015Mazatlan, Sinaloa• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Organize workflow to meet customer timeframes
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints and details of actions taken
• Communicate and coordinate with internal departments
El Cid Vacation ClubCollections Specialist
Jul. 2011 - Sep. 2014Mazatlan, Sinaloa- Customer service
- Collections from domestic and international clients
- Calculation of restructured financing based on outstanding balances and fixed payments
- Contract cancellation and reactivation
- Change of ownership
- Closing and auditing
- Issuance of certificates and legal documents
- Invoicing
- Bank account management
- Monthly recovery of overdue accounts
- Oversight of foreign collections
- Review and acceptance of contracts (new sales)
SweatPals
Austin, Texas, Estados Unidos
GearLaunch
Bahía de San Francisco y alrededores, Estados Unidos
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