I have over 14 years of experience in customer support, assisting clients through chat, email, and phone in both English and Spanish. I’ve worked with e-commerce and SaaS platforms, managing inquiries, troubleshooting technical issues, and handling escalations efficiently. My focus has always been to deliver clear, empathetic, and solution-oriented communication. I’m skilled at using CRM and ticketing systems to maintain accurate records and streamline processes. Over the years, I’ve developed strong adaptability and problem-solving skills that help improve customer satisfaction and team performance.More...