I'm a customer experience and support operations leader with over a decade of experience managing high-performing remote teams and optimizing service workflows in fast-paced, high-volume environments. I'm deeply familiar with Zendesk administration and automation, and I specialize in blending human-centered support with scalable, data-driven systems.
Whether mentoring frontline agents, building out remote support programs, or translating cross-team insights into action, I bring clarity, empathy, and measurable impact. I'm especially drawn to roles where customer experience is treated as a strategic advantage, not just a cost center.More...
Claudia Gonzalez
Head of Vendor Mangement@GearLaunch
Verified
Isaac Alvizo
CX Team Lead@GearLaunch
Verified
I’ve built my career in customer service across a variety of industries, adapting to different challenges and customer needs along the way. My journey has taken me through roles at USAirways in aviation, Sprint in telecommunications, El Cid Resorts in hospitality, and more recently, in e-commerce and tech environments with GearLaunch and Syncio.
Throughout these experiences, I’ve developed a strong understanding of customer support operations, from high-volume frontline service to behind-the-scenes workflow improvements. I’ve worked with global teams, supported customers in diverse markets, and contributed to initiatives that enhanced customer satisfaction and operational efficiency.
Each role has helped me grow professionally, expand my technical skill set, and strengthen my ability to adapt and lead in fast-paced, evolving environments.More...