I have over 14 years of experience in customer support, assisting clients through chat, email, and phone in both English and Spanish. I’ve worked with e-commerce and SaaS platforms, managing inquiries, troubleshooting technical issues, and handling escalations efficiently. My focus has always been to deliver clear, empathetic, and solution-oriented communication. I’m skilled at using CRM and ticketing systems to maintain accurate records and streamline processes. Over the years, I’ve developed strong adaptability and problem-solving skills that help improve customer satisfaction and team performance.More...
Perla Rimmerman
Customer Service Manager@GearLaunch
Verified
I'm a customer experience and support operations leader with over a decade of experience managing high-performing remote teams and optimizing service workflows in fast-paced, high-volume environments. I'm deeply familiar with Zendesk administration and automation, and I specialize in blending human-centered support with scalable, data-driven systems.
Whether mentoring frontline agents, building out remote support programs, or translating cross-team insights into action, I bring clarity, empathy, and measurable impact. I'm especially drawn to roles where customer experience is treated as a strategic advantage, not just a cost center.More...
Claudia Gonzalez
Head of Vendor Mangement@GearLaunch
Verified
Perla Rimmerman
Customer Service Manager@GearLaunch
Verified
Nathan Wood
Chief Product Officer | CPO@Hatch Credit
Verified
Driven product leader with a track record of scaling businesses from early traction to multi-million ARR. Skilled at spotting growth opportunities, building products that win markets, and elevating product organizations. Proven driver of business results, combining strategic vision with meticulous execution.More...