IntelcomCustomer Service Representative
Sep. 2019 - Aug. 2021Ottawa, Ontario, CanadaManage system data to schedule deliveries for the specified date Contact customers to correct or confirm addresses, confirm refusals Manage customer service line independently, escalating pertinent issues to warehouse management Scan documents and rename electronic files Manage and maintain internal shared databases Prepare, key in, edit and proofread correspondence, Liaise with customers requiring in-warehouse package pick-up/support Fill and wrap return pallets in accordance with client specifications