Daniel Glennon - Director, Small Business Operations, HR Block

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Work Background

H&R BlockDirector, Small Business Operations

Oct. 2024Kansas City, Missouri, United States

AMC TheatresDirector, Operations Integration & Optimization

Aug. 2023 - Oct. 2024Leawood, Kansas, United States• Promoted into a newly created role, the Director of Operations Integration & Optimization to identify and research opportunities to further automate the business, improving existing automated solutions, evolving the business model to reduce operating expenses, driving overall efficiency & profitability and customer satisfaction • Redefined the transaction strategy, pivoting to automation, cashless and self-service solutions, reducing the overall hardware footprint, eliminating significant annual labor expense • Directed/Project Managed the cross-functional effort to completely redesign the UX/UI of the self-service ticketing and food & beverage experience, leveraging customer data to deliver a logic driven personalized experience projected to deliver significant incremental revenues • Identified and eliminated underperforming legacy programs reducing significant annual losses • Direct/Project Manage a cross-functional team in the development of the Theatre-of-the-Future concept considering an ever-changing entertainment and technology landscape in addition to evolving customer expectations • Direct 50+ member cross-functional Due Diligence & Acquisition Team, assessing the needs and quality of potential acquisitions, as well as managing financials, performance assumptions, and level of effort required to meet internal standards

AMC TheatresDirector, Real Estate

Jul. 2021 - Aug. 2023Leawood, Kansas, United States• Promoted into the Director of Real Estate position to support the organizational expansion, analysis and negotiation of acquisition opportunities of competitors or closed theatres to expand the financial performance of the AMC Theatres Circuit • Liaise with property owners and landlords and oversee high-level negotiations of ~50 current leases annually, retaining performing locations, disposing of underperforming units, and securing cost savings with guaranteed rent reduction • Leverage innovative technology to develop lease tracking tools, enabling real-time monitoring of lease statuses • Oversee 50+ member cross-functional Due Diligence & Acquisition Team, assessing the needs and quality of a potential acquisition, as well as managing financial estimates, assumptions, and contributions necessary • Successfully add ~20 new locations each year, overseeing in excess of $2M P&L and CAPEX spend per location • Created and launched a “market review” enabling the Real Estate Team the ability to communicate AMC and competitor performance internally in each region across the US, including opportunities for future growth • Utilize cross-functional expertise to engage directly with and coach departments across the organization to ensure alignment with acquisition and operating strategy

AMC TheatresDirector, Corporate Integration

Jul. 2018 - Jul. 2021Leawood, Kansas, United States• Directed the expansion of AMC Theatres in international and joint venture markets, providing guidance and strategic direction to leadership teams across every functional group in addition to liaising on behalf of the industry with government officials • Responsible for performing as in-country CEO and leading regional-specific initiatives while expanding internationally, ensuring brand alignment with the global strategy • Oversaw the design and construction of new-build theatre locations, delivering an experience that replicated the AMC brand in look, feel, and quality • Continuously focused on evolving offerings and amenities to increase alignment with localized, cultural expectations through innovating the experience, improving cost control, and elevating speed to market • Directed the development of a dual-language website and app that were simultaneously capable of toggling between Arabic and English, fully replicating the US customer experience • Established a fully regionalized version of all HR Operations and functions, supporting a corporate office that expanded to 70 associates and more than 500 field associates • Directed the development of all Food & Beverage (F&B) concepts, including a core F&B program, café program, made-to-order hot foods program, ‘mocktail’ program, and a merchandising program • Relationship owner for all vendor partners overseeing selection of each product, negotiation, forecasting and importation challenges • Developed the F&B retail experience design including equipment placement, customer choreography, and packaging/marketing • Transitioned to the United Kingdom/Ireland to oversee a team in the acceleration, correction, and improvement of the international digital F&B strategy • Designed a strategy addressing the four critical barriers to success — Technology, Fulfillment, Messaging, and Talent • Relaunched strategy grew per person spend by .16p, improved unit per person purchases by 20% and was further expanded across Europe

AMC TheatresDirector, Operations

Nov. 2012 - Jun. 2018Leawood, Kansas, United States• Earned a reputation as a leader consistently successful in transitioning underperforming regions in need of improvement, promoted to oversee large, highly-visible 40+ unit regions across the US generating total revenue in excess of $250M annually • Directed the development of AMC Classic, a new brand strategy created following the acquisition of Carmike Theatres • Positively shifted the performance of each region led, sharing techniques with other regions and peers to achieve similar success • Oversaw the strategic design evolving the Dine-In concept into a fully realized restaurant quality experience within a movie theatre, expanding from 3 units to 20 units within 6 years • Implemented innovative strategies expanding customer experiences beyond seat-side service to deliver-to-seat concepts • Introduced the ‘Mini-MacGuffin’, a smaller bar footprint that enabled AMC’s rapid alcohol program growth and revenue generation, driving the expansion to 400+ bars • Recognized for continuous top performance and identified to train and develop new AMC leaders, including VP, Directors and Manager level talent • Achieved ongoing success and accomplished record levels of engagement measured through the annual Associate Engagement Index reporting system • Leveraged strong engagement results and alignment to deliver exceptional cash flow delivery, operating expense control, sales results and Guest satisfaction scores versus target and company

AMC TheatresDirector of Training & Best Practices

Aug. 2010 - Oct. 2012Leawood, Kansas, United States• Integral Dine-In Team leader collaborating in the development, launch, and continuous refinement of the AMC Dine-In concept, establishing a consistent customer experience • Oversaw the creation of formal training and development programs to align service and execution approach, establishing a foundation for the Dine-In service experience to improve and scale across the US

AMC TheatresGeneral Manager

Nov. 2001 - Aug. 2010United StatesLed theatre teams as large as 300 persons per location as both a General Manager and Senior Manager at multiple locations across the country. Provided the leadership necessary to ensure theatres met and exceeded the goals and expectations set before each. AMC Studio 30 OLATHE, KANSAS AMC Mainstreet 6 KANSAS CITY, MISSOURI AMC Independence 20 INDEPENDENCE, MISSOURI AMC Town Center 20 LEAWOOD, KANSAS AMC Pacific Place 11 / Cinerama SEATTLE, WASHINGTON AMC Van Ness 14 SAN FRANCISCO, CA AMC Bay Street 16 SAN FRANCISCO, CA AMC Kabuki 8 SAN FRANCISCO, CA

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