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Work Background
ComputacenterTechnical Project Lead
Jan. 2024 - Feb. 2025Responsible for managing the delivery of technical capabilities of the Genesys Cloud CX suite (CCaaS) for their global service desk contact centre solution program.
Verian GroupTransition Delivery Manager
Nov. 2023 - Jan. 2024
Appello UKSenior Technical Project Manager
Nov. 2021 - Oct. 2023London, England, United KingdomResponsible for all aspects of technical project leadership and delivery of SaaS platform, taking full ownership for the time-critical implementation of an innovative new digital life critical telecare platform. Managed the delivery of the platform directly to the clients in readiness of the cessation of analogue services.
Transport for LondonTechnical Delivery Manager
Mar. 2021 - Jun. 2021London, England, United KingdomResponsible for leading the delivery of a mission-critical infrastructure technology refresh project for key applications, supporting the provisioning of ‘real time’ train line information at all stations. ➤ Full project lifecyle management and technical delivery, including planning, scope, budgeting risk and handover to BAU. Chaired daily stand-ups to make sure targets were on schedule.
School for Social EntrepreneursInterim Head of Technology
Jan. 2020 - Mar. 2020London, United KingdomAppointed to an interim IT leadership and business technology role within the School for Social Entrepreneurs to review the business plan and update IT strategy in line with organisational needs. ➤ Mobilised the workforce by standardising the hardware, reviewing and where necessary, improving the infrastructure, to support fully remote working following Covid pandemic. ➤ Managed the delivery of the final stages and go-live phase of the Salesforce upgrade including data migration, cleansing and mapping, in an 8 week period. ➤ Planned for the migration to the cloud, having previously managed the introduction of Office 365.
Self-employedIT Consultant
Aug. 2019 - Oct. 2019London, United KingdomProvision of top-level IT consultancy and expertise within Metwin Windows, a family-run SME with £multi-million turnover. Tasked with reviewing business processes and information management.
Pernod RicardIT Project and Service Consultant
Nov. 2018 - May. 2019London, United KingdomResponsible for all aspects of IT project leadership and service consultancy within Pernod Ricard, the world’s second largest wine and spirits producer and seller. Engaged directly with CxO stakeholders. ➤ Completed a review of the areas that were failing within the IT service desk function, encompassing 1st, 2nd & 3rd line support, delivering solutions to transform the overall IT service provision. ➤ Prepared a report and options paper to C-level stakeholders, leading to savings of £130k p.a., and reviewed the in-flight IT projects and assessed their future relevance, viability and value. ➤ Led the consolidation of two offices into one, engaging with vendors during pre and post ITT stages, streamlining processes, driving operational efficiency and boosting staff morale.
The Poppy FactoryHead of IT
May. 2018 - Nov. 2018Richmond, Greater London, United KingdomResponsible for all aspects of IT leadership within the Poppy Factor, tasked to review core business applications, assessing ‘fitness for purpose’ to enable the charity to deliver on their strategy. ➤ Carried out a review of the core business applications (CRM and Fundraising), presenting the recommendations to stakeholder, highlighting cost savings (£300-£350k) and efficiency gains. ➤ Created an IT strategy, driving delivery of change, and set the budget for the following financial year working with key stakeholders to ensure IT was an enabler. ➤ Held workshops to facilitate various business units in process documentation, resulting in a consistent set of data, transparency and improved service quality.
The Independent Parliamentary Standards Authority (IPSA)Interim Head of Business Technology
Jul. 2016 - Mar. 2018London, United KingdomAppointed as an interim whilst the permanent Head of IT was seconded onto a mission-critical project. ➤ Focused on successful delivery of the platform, facility and support for newly-elected MP inductions following the snap General Election of 2017, while maintaining a high level of service at no extra cost. ➤ Acted as the trusted advisor/partner on IT issues to the business, engaging at C-level to reposition business technology as a key enabler for success, enabling IPSA to deliver its remit. ➤ Designed the new managed service, working to strict budgets to transition from one outsourced IT contract to the new supplier, ensuring adherence to the public procurement regulations. ➤ Took full ownership of the digital strategy, enabling publishing of key data for public consumption in line with IPSAs core responsibilities ➤ Worked with C level and peers to formulate 2018/22 IT strategy to support business success.
Transport for LondonDelivery Engagement Manager
Apr. 2014 - Nov. 2015Responsible for driving the delivery of multiple technical projects in the infrastructure portfolio acting as the technical conduit to the business, ensuring ongoing adherence to TFL’s governance processes. ➤ Led the delivery of infrastructure for other key projects such as Central Line event management tool, TFL line mapping solution and smart traffic routing based on entry & exit point for the congestion zone.
The Royal British LegionInterim IT Manager
Jan. 2014 - Apr. 2014Responsible for overseeing provision of mission-critical IT services, driving service level improvements within the UK’s leading provider of assistance and welfare services to the Armed Forces community. ➤ Full remit for day-to-day operation control and ownership of the Service Desk, supporting over 1,000 IT end users. Reported directly to the Chief Information Officer (CIO) and Executive Board.
Central & CecilHead of IT
Jul. 2011 - Dec. 2013
National Children's BureauICT Manager
Jun. 2009 - Dec. 2010
TBWA LondonIT Manager
Jun. 2006 - May. 2009
ComputacenterSupport Team Leader
Aug. 2005 - Jun. 2006
MarshSystem Support Team Leader
Mar. 2004 - Jul. 2005
MarshSenior System Support Analyst
Mar. 1999 - Mar. 2004
SedgwickOps Analyst
Jan. 1997 - Dec. 1998
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