A highly accomplished Senior IT Leader with a proven track record of successfully delivering IT solutions, upgrades and migrations across PE, FMCG, finance, transport, not-for-profit, public and private sectors.
Leading, and driving improvement of, multiple teams to deliver effective and efficient IT support for high-growth businesses, employs extensive commercial experience to maximise return on investment & strategic advantage.
Experience of change management, business-aligned IT architecture, strategy definition, technology roadmaps, £multi-million budgets, customer-facing solutions, systems migration, new technology deployment & upgrades.
Demonstrated ability to lead and manage projects comprising high levels of technical and functional complexity. Highly adept in problem-solving and technology needs assessments.
Strong stakeholder management skills with the capability of adjusting communication style accordingly to deliver effective messages, and ability to articulate complex IT concepts to a non-IT audience.
Key areas of expertise:
• Project managing Genesys Cloud CX Contact Centre solution and managing customer migrations from existing platforms
• Making IT an integrated part of the team focussed on delivering business value
• IT Strategy and the development of technology roadmaps and solutions
• Digital Transformation including large scale customer and e-commerce platforms
• Highly effective and efficient global IT Infrastructure & Operations
• Cost reduction, vendor management and outsourcingMore...
Robert Fear
Director@Accountancy Software Solutions Limited
Verified
Accomplished and results-driven professional specialising in Business Intelligence and Financial Management. Seeking a remote part-time position in which his extensive skillset can bring added value.More...