The Independent Parliamentary Standards Authority (IPSA)

Company Employees

Chris Bates

Senior IT Leader

Verified

A highly accomplished Senior IT Leader with a proven track record of successfully delivering IT solutions, upgrades and migrations across PE, FMCG, finance, transport, not-for-profit, public and private sectors. Leading, and driving improvement of, multiple teams to deliver effective and efficient IT support for high-growth businesses, employs extensive commercial experience to maximise return on investment & strategic advantage. Experience of change management, business-aligned IT architecture, strategy definition, technology roadmaps, £multi-million budgets, customer-facing solutions, systems migration, new technology deployment & upgrades. Demonstrated ability to lead and manage projects comprising high levels of technical and functional complexity. Highly adept in problem-solving and technology needs assessments. Strong stakeholder management skills with the capability of adjusting communication style accordingly to deliver effective messages, and ability to articulate complex IT concepts to a non-IT audience. Key areas of expertise: • Project managing Genesys Cloud CX Contact Centre solution and managing customer migrations from existing platforms • Making IT an integrated part of the team focussed on delivering business value • IT Strategy and the development of technology roadmaps and solutions • Digital Transformation including large scale customer and e-commerce platforms • Highly effective and efficient global IT Infrastructure & Operations • Cost reduction, vendor management and outsourcingMore...