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Work Background
Mitsubishi Power AmericasTransformation Office Manager
Aug. 2023 - Feb. 2025Lake Mary, Florida, United StatesDriving Sustainable Performance Improvements Through Bold Strategies and Operational Agility - Strategic Visionary: Delivered over 150 high-impact initiatives aligned with long-term strategic goals, with hundreds more in progress, achieving measurable outcomes across scope, schedule, and budget. - Comprehensive Innovator: Transformed organizations beyond cost-cutting by fostering growth, digital enablement, and organizational health to optimize business operations holistically. - Team-Driven Executor: Spearheaded global, cross-functional teams of 200+ individual’s empowered to drive change, leveraging advanced tools for asynchronous collaboration, efficiency gains, and heightened accountability. - Operational Agility Expert: Designed and implemented agile frameworks and tools to enable rapid adaptation to evolving challenges at every organizational level. - Champion of Sustainable Change: Instituted a culture of continuous improvement by embedding measurable KPIs and actuals tracking ensuring transparency, and sustaining transformation benefits over the long term.
Mitsubishi Power AmericasCommercial Operations Lead
May. 2021 - Aug. 2023Orlando, Florida, United StatesDriving Growth and Optimizing Commercial Processes Across the Americas - Multi-Regional Oversight: Managed daily operations of the commercial team across the U.S., Canada, Mexico, and Latin America, overseeing a multi-million-dollar portfolio to ensure seamless efficiency and performance. - Pioneering Innovation: Spearheaded the first successful hydrogen blend in an advanced class turbine, reducing emissions and advancing the path toward carbon neutrality in energy operations. - Revenue Growth: Conducted in-depth sales analyses, driving a $10M increase in sales with recurring benefits, fueling long-term company growth and stability. - Market Strategist: Evaluated commercial market positioning to identify improvement opportunities and design forward-thinking strategies for competitive advantage. - Strategic Execution: Designed and implemented commercial strategies that enhanced sales practices, achieving tangible business outcomes. - Relationship Builder: Cultivated and maintained strong relationships with clients, partners, vendors, and distributors, ensuring long-term collaborations and mutual growth.
Mitsubishi Hitachi Power Systems Americas, Inc.Business Process Manager
Sep. 2014 - May. 2021Orlando, Florida AreaEnhancing Efficiency and Driving Strategic Goals Through Process Optimization - Process Optimization: Identified and revamped business processes, leading to the enterprise-wide adoption of an automated timekeeping program and driving significant operational improvements. - Performance Enhancements: Redesigned processes to achieve a 65% improvement in customer reporting accuracy and a 60% increase in electronic customer communications. - KPI Development: Established an automated metrics suite to continuously monitor and evaluate process effectiveness, ensuring consistent alignment with strategic goals. - Compliance Leadership: Secured a new safety ISO certification by creating comprehensive process documentation and representing business interests in external audits and vendor negotiations. - Training Excellence: Delivered multi-day conferences for hundreds of attendees, ensuring alignment with scope, schedule, and budget while equipping teams with skills to adopt new processes effectively. - Cross-Functional Collaboration: Partnered with stakeholders across management, IT, and other departments to design and implement a 5-year process improvement and automation foundation plan. - Lifecycle Innovation: Led several automated systems projects from initiation to completion, optimizing intra-departmental utilization and driving organizational growth.
St. Luke's University Health NetworkRisk Management Associate
Aug. 2011 - Jun. 2013Phillipsburg, NJDriving Strategic Growth, Risk Mitigation, and Operational Excellence - Policy Integration Expert: Led seamless adaptation of network policies and procedures post-acquisition, ensuring operational consistency and minimizing disruptions across the organization. - Claims Management Innovator: Oversaw claims for compensable events, mitigating legal and financial risks while spearheading the transition to electronic health records to enhance efficiency and compliance. - Strategic Growth Driver: Designed comprehensive business plans for service line expansions, including developing hospital-owned gyms blending medical expertise and fitness for holistic patient wellness. - Transparency Advocate: Built and maintained a robust reporting database for concerns, grievances, and incidents, fostering accountability and improving patient safety metrics. - Committee Influencer: Actively contributed to high-impact committees such as Joint Conference and Patient Safety, driving decisions that aligned risk management practices with organizational goals.
Pinnacle Home Healthcare, IncPrivate Duty Manager
Jun. 2009 - May. 2011Orlando, Florida AreaDriving Strategic Growth, Operational Efficiency, and High-Quality Patient Care - Market Expansion Strategist: Innovated and implemented protocols to establish new business divisions, including a Private Duty Services offering, resulting in enhanced market presence and strategic growth. - Training Architect: Designed and delivered comprehensive training programs that equipped employees to excel across new and existing product lines, improving skillsets and overall performance. - Efficiency Champion: Engineered and integrated electronic systems, achieving a 40% improvement in patient documentation capture timelines and an 80% recovery of outstanding accounts receivable from government entities. - Performance Optimizer: Analyzed and addressed operational deficiencies to optimize team performance, boosting organizational quality and effectiveness. - Data-Driven Strategist: Conducted in-depth statistical analysis to provide actionable insights that informed critical executive leadership decisions, driving impactful outcomes.
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