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Work Background
Customer Service Manager
US Glu-Lam, IncCustomer Service Manager
Jan. 1997 - Jan. 2009Serve as first point of contact, fielding and routing telephone calls, and responding to customer and vendor inquiries for a fast paced wholesale engineered wood lumber company. Perform wide-ranging office functions such as daily invoicing and order entry, take customers orders and quoting prices, assisting customers with their complaints or inquires, inventory controlling, design marketing and informational brochures. Assisted in programming and implementing a new software system designed for engineered lumber companies. Assisted chief executive officer with daily accounts payable and inventory tracking.
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