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Work Background
Dartmouth-HitchcockQualitative Health Research Consultant
Apr. 2022 - Jul. 2023Lebanon, NHManage the qualitative research arm of a multi-year, multi-site randomized control trial studying the implementation of direct admissions programs (admission to hospital without first receiving emergency room department care). This is an effort to increase timeliness of care, increase quality of care, and improve patient and clinician experience. I conduct interviews, create research plans, report findings, develop peer review publications and train and oversee research assistants in qualitative research methodologies.
MicrosoftSenior UX Researcher
Mar. 2021 - Apr. 2024Seattle, Washington, United States1) Places- most recent Microsoft contract (Nov. 2022-April 2024): I served as the only full-time web researcher: https://www.microsoft.com/en-us/microsoft-365/blog/2022/10/12/introducing-microsoft-places-turn-your-spaces-into-places/ 2) MCWWI (Nov. 2021-April 2022)- an innovative enterprise co-creation product team aimed at improving hybrid work challenges. Provided a broad range of strategic business development desk research and survey product evaluation for a team focused on enterprise co-innovation for modern WFH solutions. 2) Healthcare caretaker app (Feb. 2021-June 2021)- I oversaw 2 jr. researchers in the weekly iterative user research cycles in the development of a new healthcare caretaker application. 3) Mental health design toolkit researcher (June 2021-Sept. 2021) https://inclusive.microsoft.design/tools-and-activities/MentalHealthGuidebook.pdf
4) High profile government aero-space contract-mentored designer in research, (July 2021)
5) Gates foundation-mentored designer in research. (August 2021)
Mentor Creative GroupUser Experience Researcher
Sep. 2018 - Mar. 2021Seattle, Washington, United StatesWorked as a user experience research consultant with a digital design firm, I engaged with a range clients, cancer research institutes, health insurance, e-commerce and educational platforms. I take charge of recruitment, use stakeholder and user interviews as well as quantitative data pulls to create users’ navigational journeys, develop personas, journeys and rudimentary sketches. I help the client, the agencies' UI and development teams to understand the next steps to improve their users experiences for their platforms, websites and apps.
University of WashingtonQualitative Health Researcher
Jan. 2018 - Aug. 2022Seattle, Washington, United StatesProvide qualitative research methods consulting, including time management, methods mentoring, community outreach, Dedoose and Excel data management, research reporting and manuscript development. Topics include family planning, abortion care/access, telemedicine, global health and implementation science.
Seattle Children'sQualitative Research Consultant
Jan. 2014 - Aug. 2022Provide qualitative research methods consulting on 15+ different projects on varied topics such as health services, quality improvement, health technology, implementation science and health care access. Full list of publications available at: Elizabeth Jacob-Files's research works | University of Washington Seattle, Seattle (UW) and other places (researchgate.net)
OHSU | Oregon Health & Science UniversityResearch Project Manager & Medical Anthropologist/Qualitative researcher
Dec. 2007 - May. 2014Portland, Oregon, United States
University of Mississippi Medical CenterManager of Research Development
Jan. 2006 - Dec. 2007
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