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Work Background
University of North Carolina WilmingtonAcademic Advising Coordinator
Jun. 2024
University of North Carolina WilmingtonStudent Success Advisor
May. 2021 - Jun. 2024• Serve non-traditional students majoring in RN-BSN, Respiratory Therapy, and Master of Science in Nurse Education Online Accelerated Programs (OAP) with a caseload of 300+ advisees • Advise students holistically through graduation from their program including initial advising, goal setting, major changes, continuing advising, scheduling, registration, and future educational aspirations • Collaborate as Respiratory Therapy Liaison between the faculty program coordinator and the Student Success Center (SSC) to communicate updates and changes • Review student records and DegreeWorks audits every seven weeks to ensure that student is making progress to graduation, keeping detailed records regarding their progress • Work efficiently with student data and registration requests in an accelerated, deadline-driven environment • Provide referrals for students that need to utilize various university services to include the Career Center, Counseling Center, Military Affairs, Transition Programs, and Learning Center • Submit substitution and waiver requests to university departments to assist in proper placement of transfer credits within the degree audit • Guide prospective undergraduate students in various pre-majors interested in declaring majors in CHHS • Serve as a Pre-Health Coach for UNCW undergraduate students interested in pursuing graduate degree programs including Physical Therapy, Occupational Therapy, Physician’s Assistant, Medical, Dental, and Veterinary • Utilize Starfish for appointment scheduling, record keeping, and note documentation • Create, organize, and implement various events for traditional and non-traditional student engagement to include OAP Day, Seahawk Saturday, Seahawk Preview Day, CHHS Open House for commencement, and online Meet and Greet opportunities
University of North Carolina WilmingtonAdmissions Coordinator for Special Populations
May. 2019 - May. 2021• Served as the Admissions counselor for special undergraduate, dual-enrollment, and re-enrollment student populations • Served as lead contact to assist re-enrollment students seeking academic reinstatement through the Committee on Academic Reinstatement • Liaised with Assistant Deans in all five colleges and professional schools to advocate for students returning after academic probation and dismissal • Served as the Dual-Enrolled Liaison to area high school upperclassmen and guidance counselor staff for recruitment of students interested in dual enrollment • Served as lead point of contact for recruitment of re-enrollment students for the Seahawk Success Program • Converted the re-enrollment application process to function within the Admission Pros application database, utilizing Oracle Banner Student to perform various functions for student records • Streamlined the processes and procedures for re-enrollment of undergraduate students to the standards of the Admissions Office • Served as committee member to compile eligible students to award two reentry financial aid scholarships • Served as committee liaison to prepare cases and assist with the Campus Safety Initiative background check process
University of North Carolina WilmingtonRe-enrollment Specialist
Jul. 2012 - May. 2019• Provided excellent customer service and guidance to undergraduate students returning to complete their degree • Processed all re-enrollment applications, articulated transfer credit, provided waivers and substitutions for degree audits, recalculated Grade Point Averages for students through the 5 Year Special Readmission Policy contract, served as point of contact for all returning students with academic departments and advisors • Maintained four re-enrollment applications in the Oracle Banner Student environment including testing of new releases and troubleshooting errors • Served as lead contact to assist re-enrollment students seeking academic reinstatement through the Committee on Academic Reinstatement • Utilized ImageNow document imaging system to foster a paperless student record system • Utilized Degree Works to aid students with questions about degree completion • Served as chair of the Residency Appeals Board as well as trained as a Title IX Investigator • Served as lead representative for the rewrite of the 2017-2018 academic standing and retention policies for the undergraduate catalog, worked with the Dean of Undergraduate Studies and various Assistant Deans • Served as lead to compile and analyze retention data for the Part-Way Home General Administration Initiative • Served as lead representative for the creation of the Seahawk Success program to recruit students to return and complete their degree • Provided insight about adult learners to assist in creating the Interdisciplinary Studies major in 2018 • Created the English as a Second Language and Visiting Exchange Student applications in Oracle Banner Student and provided training to International Programs for their use
University of North Carolina WilmingtonCashier Supervisor
Jun. 2005 - Jul. 2012• Processed all university funds deposited daily using the Oracle Banner Finance environment, reviewed cashier accounts receivable for accuracy, verification and deposit of wire transfers from the North Carolina State Treasurer • Reconciliation of deposit accounts monthly, uploaded deposit information to the general ledger, researched and corrected errors in deposits campus-wide • Supervised up to four cashiers including approval of leave, office staffing, training for new cashiers and served as backup to all cashier positions • Tested Oracle Banner Student and Finance releases for errors in the accounting process, worked to create the ImageNow workflow process for the Cashier Office • Worked with UNCW Information Technology Services to develop and implement the TouchNet Payment Gateway Suite, utilized this payment process to automate and streamline payment processes and served as campus-wide trainer for departments using the Payment Gateway Store process • Tasked with upholding policies related to the North Carolina State Treasurer deposits and foreign and domestic wire transfers • Monitored office and online processes to maintain Payment Card Industry Data Security Standards (PCI DSS) • Served as lead for the internal and external audit process • Served as lead for the implementation of Travelex international payment vendor and trainer for offices using the service • Served on the Finance Training Committee creating the staff and executive training program, creating curriculum for two courses and teaching courses to staff campus-wide
University of North Carolina WilmingtonStudent Success Advisor
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