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Work Background
Tech MahindraSr IT Support Analyst
Feb. 2022 - Mar. 2023Remote
CBRESoftware Analyst
Dec. 2021remote
AmtrakITI Analyst Tier 2
Jun. 2019 - Nov. 2021Remote
Sysnet Global SolutionsHelpdesk Specialist Contractor
Jan. 2019 - Jun. 2019Brookhaven, Georgia, United States
TEKsystemsBilingual Software Support Contractor at Careerbuilder
Aug. 2018 - Jan. 2019Atlanta, Georgia- Fluent French and English handling inbound and outbound calls from US and Canada French and English
- Troubleshoot Applicant Tracking System issue, browser issue (chrome, explorer Firefox, Egde)
- Remote to client computer through Zoom share for training purposes and reproducing issues
- Login as Admin in Client Back Office to fix issues in Candidates files, Requisitions, Postings status, Report Tableau…
- Creating Ticket in Sales Force
- Verifying client integration feed and details through Metabeta
- Adding new Job Board through Broadbean
- Adding new users and setup their permissions in Broadbean and Applicant Tracking System
- Updating Client information, integration and configuration in Sales Force and Axiom
- Updating Client Career Site through XML
InCommBilingual Customer Support
Mar. 2017 - Aug. 2018Bilingual French and English speaker: answering United States Customers, French and English Canadian inbound calls, Upgrade started card to personalized card by registration with card hold personal information Providing information to the card holders regarding their card, advising and guiding them in using the product (master card and visa) Target Gift card, Vanilla Prepaid Card, Walmart Academy, Instant Financial, …
Support Cardholder on the website for any registration for Canadian French and English and United States
Ticketing some issue in JIRA
CGS (Computer Generated Solutions)French and English Technical Support
Feb. 2016 - Mar. 2017Atlanta, Georgia*Technical Support representative at Lenovo - IBM platform February 2016 – June 2016 Fluent French and English handling inbound and outbound calls from US and Canada French and English Troubleshooting system unit, monitor, printer multitask, webcam, keyboard or mouse, local network connectivity Remotely access to Customer’s computers by using the website www.123rescue.com.
Processing cases according to customer’s warranty in OCPM and Cross system
Dispatch technician on site, or send out box for depot repair troubleshooting and support Software Update all drivers *Help Desk at Toshiba- Wal-Mart platform June 2016 – October 2016 Troubleshooting Stores Network connectivity, point of sales devices such as switches, servers, routers, register, debit reader register printer, scanner flatbed…
Software and Hardware support for Walmart Quebec and English Canada
Troubleshoot conference between NOC team, IBM network team and Field Support team Being translator between Canadian French speaker and English speaker when troubleshooting Daily company chat with different Software Team according to the issues, Creating Remedy ticket *Escalation Agent: Help desk L2 October 2016 – March 2017 Take escalation from Help Desk L1 Software and Hardware support for French Canadian and English
Troubleshoot: Computers, printers, office phones Avaya, cellphones, tablet, laptop, email, IPhone, Registers, Debit Readers…
Network LAN/WAN troubleshoot: switches, routers, servers Toshiba, VLAN, VPN…
Conference with Walmart Stores, IBM Team, Network Operation, Motorola and Field Support and other Software Teams,
Dispatch different Technicians for each issue, Network technician, computer repair, Electrical…
Assign remedy ticket to each software according to the issue, POS, Motorola, Microsoft
Dillard's Inc.Support Lead
Oct. 2013 - Jan. 2016Atlanta, GeorgiaTroubleshooting Point of Sale Systems
Repairing issues on registers, printers, computers, and store phone systems.
Receiving and Shipping
College St RaphaelIT Supervisor
Sep. 2007 - Jul. 2009DRCongoIn charge of IT and Accounting Departments: Troubleshooting and computer devices repair, Active Directory, Network LAN hands on , software installation, creating small software in MS. Excel or MS. Access and Visual Basic for Accounting Department, report to the Abbot Rector
Fondation des AngesIT Manager
Feb. 2006 - May. 2011Democratic Republic of the Congo
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