Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Speare Memorial HospitalRemote Field Service Engineer
Sep. 2024United States, PlymouthTriage tickets that come through on SysAid Ticketing System. • Manage users through Active Directory on Server 2016/2019. • Microsoft 365 Administration. Creating users in AD and assigning licenses in Microsoft 365, managing distribution lists in Exchange online, managing file shares. • Windows 10 troubleshooting. • Take calls and troubleshoot user issues such as printing, wi-fi connectivity, equipment malfunctions, login problems, MFA setup, file permissions. • Responding to calls and e-mails pertaining to tickets or new issues. • Supported providers with Meditech related issues, such as login problems, order management, EPrescribe authentication problems with Improvata, • Created written documentation on Microsoft Teams procedures. • Managed users in Cerner and worked on Cerner issue. • Meditech data entry. • Provided on-call support for Meditech Go Live. • On-Call support.
Worth Public LibraryIT Manager
Apr. 2022Worth, Illinois, United States• Advise the Library Director on all technology needs. • Maintain relationships with Vendors. • Troubleshoot day to day software and hardware issues. • Multi-Factor Authentication Setup. • Responding to phone calls, emails, and ticketing system. • Azure Tennant Management. • Endpoint Manager/Intune. • Windows Server 2016/2019 • Win 10/Win 11 • Manage Microsoft 365/ Office 365 A5 Subscription and Services. • Advised on TBS integration and upgrade of library public computer management. • Maintains Windows Servers and VM’s using Hyper-V. • Manage MyPC Software on PC's • Work on Deep Freeze Cloud subscription and maintaining connection with PC’s on site. • Advise staff on office 365 services they are using and advising on how they can can further utilize what is offered.
MPC, LLCIT Consultant
Oct. 2021Tinley Park, Illinois, United StatesThis is the business I started for providing consulting services for business without an IT department or need someone to join the team in an unspecified role.
Huntzinger Management GroupInfrastructure Analyst
Oct. 2021 - Sep. 2024United States, Plymouth• Triage tickets that come through on SysAid Ticketing System. • Manage users through Active Directory on Server 2016/2019. • Microsoft 365 Administration. Creating users in AD and assigning licenses in Microsoft 365, managing distribution lists in Exchange online, managing file shares. • Windows 10 troubleshooting. • Take calls and troubleshoot user issues such as printing, wi-fi connectivity, equipment malfunctions, login problems, MFA setup, file permissions. • Responding to calls and e-mails pertaining to tickets or new issues. • Supported providers with Meditech related issues, such as login problems, order management, EPrescribe authentication problems with Improvata, • Created written documentation on Microsoft Teams procedures. • Managed users in Cerner and worked on Cerner issue. • Meditech data entry. • Provided on-call support for Meditech Go Live. • On-Call support.
Associated Technology PartnersNetwork Administrator
Sep. 2015 - Dec. 2020Glenview, Illinois, United States• Maintained all technology assets in the facility. To include iMacs, Macbook Pro’s, PC’s, laptops, iPads, Chromebooks, iPhones. • Installed, moved, and configured user software and hardware. To include, PC's, scanners, copiers. Stand alone and networked equipment. • Maintained network operations, provided service on-site, and remotely using remote management tools. • Managed users, and policies through Active Directory. • Office 365 administration • Windows 7 and Windows 10 • Consulted the senior management team on technology related projects • Completed tasks at all levels of network operations. • Coordinated with vendors on library projects. • Built, and maintained Hyper-V Servers on premises. • Created written documentation for troubleshooting procedures and instructions for users. • Setup audio visual programs. • Managed backup operations separate from the main network for senior management. • Maintained Wi-Fi network.
Associated Technology PartnersNetwork Administrator
Sep. 2015 - Jul. 2017Lockport, Illinois, United States• Maintained a GSuite domain for all users e-mail and data. • Provided service remotely using remote management tools. • Ensured operation of all technology requirements of teachers using Microsoft, Google (Chromebooks),and Apple Products (iPads). • Configured, maintained, and repaired Chromebooks for students. • Configured, and maintained server 2012 backups for disaster recovery purposes. • Maintained users through Active Directory. • Maintained Servers. • Consulted the Superintendent on network operations, and courses of action.
Kottke AssociatesSystems Administrator
May. 2008 - Jun. 2015Chicago, Illinois, United States• Maintained the firms servers daily. Checking for updates and malfunctions. • Maintained the firms wi-if network • Worked with traders on trading floor daily to solve tablet issues. • Worked with vendors on trading software problems. • Worked remotely to provide service to remote traders using remote management software. • Trader workstation setups with 6 monitor setups. • Maintenance and replacement of trading computers with same day turn around. • Supported over 100 traders on our office network and trading floor infrastructure. • Maintained a daily backup of all the firm's data for disaster recovery purposes. • Managed messaging services for traders communicating globally.
Westwood CollegeNetwork Administrator
Sep. 2006 - May. 2008Calumet City, Illinois, United States• Managed users, printers, and email via Active Directory services. • Troubleshooted various network problems such as printing, information flow, IP phone issues, internet connectivity, and VLAN problems. • Fixing personal computers varying from hardware to software problems. • Managed e-mail via Microsoft Exchange 2003. • Maintained users using Active Directory
US ArmySignal NCO
Jul. 2003 - Jul. 2006• Responsible for acquiring, tracking, implementing, and destroying all SECRET information in the battalion. • Maintained radios for the battalion to make sure they were operational. • Mentored lower ranked soldiers • I ran retrans for field operations. • Served as Network Administrator at both of my duty stations at the battalion level. Maintaining pc’s,trouble tickets, email, and networking equipment. • Responsible for acquiring, tracking, implementing, and destroying all SECRET information in thebattalion • Maintained all communication equipment • Served as Network Administrator at both of my duty stations at the battalion level. • Maintained network computers, printers, SECRET computers, email. • Managed communications on Field Training Exercises. • Managed radio traffic in the Tactical Operations Center.
Intch is a Professional Networking App for the Future of WorkSee more people like Michael on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
886743 people
22
Data Entry
15
Virtual Assistant
15
Freelancer
165014 people
15
Operations and project manager
15
Founder & Integrative Nutrition Coach @ RENEW with Caroline
16
Customer Interaction Specialist