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Work Background
Travel Leaders NetworkAccount Manager - Marketing
Dec. 2014 - Feb. 2023Alexandria, VALiaison between Travel Leaders Group and select travel product supplier partners (cruise, tour, car rental & wholesale).
• Work with preferred supplier partners to optimize annual marketing budgets of up to $4.1 Million per partner. • Work with creative team and copywriter on the creation of B2B and B2C marketing materials for destination and supplier partners to increase exposure and education of vacation packages and programs.
• Develop all communications of programs to internal teams and franchised associates to ensure engagement and support including website updates, training calls and mailings.
• Provide ongoing program analysis, propose adjustments and next step opportunities for partners.
• Developed and manage a dedicated website for a top preferred supplier to capture both paid and organic leads for select agents. The management of this site is inclusive of collecting agent feedback, ongoing offer testing and lead analysis working to provide the most qualified leads.
Fishbowl MarketingOnline Marketing Specialist
Jan. 2012 - Sep. 2014Alexandria, VA• Partner with clients to develop eMarketing business objectives and set measurable goals that will define program success.
• Implement effective strategies that include program member acquisition, engagement, calendar planning and segmentation.
• Develop marketing and creative concepts, write copy and provide creative direction.
• Direct execution of online marketing campaigns.
• Deliver tactical and strategic program reviews and recommendations for clients.
• Provide monthly reporting and analysis of program results.
• Develop custom project estimates and ensure detailed and accurate monthly billing for clients.
Choice Hotels InternationalProject Manager B2B Marketing
Feb. 2011 - Dec. 2011• Developed and produced all marketing materials to implement key national advertising campaigns targeting various intermediary and consumer segments, such as travel agencies, tour operators and government/military. • Created quarterly external email newsletters to travel agents and group tour operators, including copy writing, graphics, layout, landing pages and list selection.
• Provided tracking reports for open rate and click through along with a summary of the campaign and suggestions for improvements for the next communication. • Launched Global Sales outgoing email banner initiative including design and creation of banners, coordination of banner assignment and training the Global Sales team to utilize. Banners received over 4% click thru.
• Drafted communication proposals and creative briefs to provide strategic direction to creative team.
• Managed project budgets and deadlines.
• Managed trade show booth creative, layout and setup for Global Sales department with agency for large and small industry shows including Pow Wow and International Franchise Expo.
• Oversaw and assigned projects to freelance teams. • Managed internal and agency expectations regarding all assignments, ensuring viability and consistency of communication and/or creative strategy; estimated project costs, project schedule, and the production process, including implications of any changes. • Proofread all copy on assignments throughout the pre-production and production phases to ensure accuracy of content, flow, grammar, spelling, and campaign tonality. • Drove internal review process by obtaining brand manager and legal clearance and updating body copy and legal copy as required.
Choice Hotels InternationalAccount Manager
Feb. 2006 - Feb. 2011• Managed 90+ food, beverage, operations and maintenance accounts.
• Responsible for growing transactional revenue year over year, fulfilling contractual marketing obligations, and allocating and administering over $750K in sponsorship fees.
• Managed day-to-day issues between vendors and franchisees.
• Assisted Brand Operations team in finding product and vendor solutions for brand programs.
• Assisted Marketing Communications department in launching brand programs to franchisees, Choice field staff and Qualified Vendors.
• Sold incremental advertising, convention booths and sponsorships to vendors.
Choice Hotels InternationalMarketing Specialist
Feb. 2004 - Feb. 2006• Managed two Frequency Marketing programs.
• For Airline Program: Maintained daily contact with 10 major airline partners.
• Managed approval internally and with each partner on all electronic, print, radio and television advertisements. • Obtained valuable additional exposure for Choice via each partner’s communication channels. • Worked individually with each partner on various co-op advertising efforts including inserts, web page offers and national print advertisements to increase awareness and encourage participation in both programs.
• Coordinated the launch of new airline partners with corporate communications, public relations and legal department. • Worked closely with technical team to ensure successful tracking of partner airline miles/credits.
• For EA$Y CHOICE, Economy Frequency Program: Liaised with Customer Service Center, franchisees, outside vendors and technical team on any customer, promotion and/or property issues that may arise.
• Worked with Creative Services team on promotional advertising materials. • Tracked success of program for senior team through monthly reporting of program growth and participation.
Choice Hotels InternationalFrequency Marketing Specialist
Apr. 2003 - Feb. 2004• Prepared ECRM emails for deployment. Uploaded and attached lists to creative through the eMessage Program. • Embedded links into HTML code to track open rate, click thru and conversion data. Proofed content of each HTML and made any creative changes to the HTML code.
• Created AOL and Text versions of each ECRM campaign and tested all 3 versions prior to deployment.
Automated OphthalmicsChief Marketing Officer
Mar. 2003https://auto-oph.com/
EarthlinkOn-Line Marketing Coordinator
Mar. 2002 - Oct. 2002• Project Coordinator for marketing emails; coordinated creative development, embedded code for hosting and tracking into HTML, requested list from Market Research, sent instructions for deployment to System Administrators, provided open rate, click thru and conversion data to Marketing Product Manager.
• Coordinated Online Banner Advertisements; worked with Sales Associates to determine price rates and total impressions for banner ads, coordinated marketing brief and creative development of banner ads, tracked click thru and conversion rates for all banner ads, compared EarthLink’s tracking results to the vendor’s results prior to approving invoice for payment. • Linked ad banners and optimized keywords to the appropriate landing page; coordinated page creative development, embedded link ids into the URL for tracking, worked with System Administrators to implement the hosting of these pages. • Set-up promotional offers with Finance department; developed promo codes and registration numbers for online deals.
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