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Work Background
McKinsey & CompanyLearning Manager
Jun. 2022 - Aug. 2023Stamford, Connecticut, United StatesHired to lead a team of eight L&D professionals in multiple locations focused on the delivery of hundreds of global in-person and distance learning programs within McKinsey’s Industry and Growth Platform initiatives.
Business Process Optimization
• Initiated the design and implementation of a staffing model that revolutionized the deployment of 15+ planning specialists across 500+ global learning programs per year. Strategically aligned assignments to the best suited planner, accounting for expertise, location of event and planner, time zones, PTO availability. • Collaborated across business areas and functioned as liaison between specialized learning teams to implement new processes to facilitate enhanced execution of learning events.
Continuous Improvement | Operational Excellence
• Proactively navigated and led team through a challenging organizational restructuring and significant staff reduction, ensuring operational continuity during a period of momentous change.
• Championed the completion of testing for the new workforce planning tool while concurrently developing a comprehensive plan for seamless data migration.
Carter Mario Injury LawyersTraining and Development Leader
Oct. 2019 - Jul. 2020Milford, ConnecticutOversight of corporate level L&D with primary focus on onboarding and new hire orientation including routine quarterly check-ins.
Onboarding and New Hire Orientation
• Established a systematic shadowing and interviewing process, facilitating knowledge exchange and fostering stronger cross-functional relationships for new hires.
Learning Design • Created customized learning plans to coach managers and individual employees on topics such as: successfully engaging in difficult conversations, soft skill improvement, and process improvement.
Business Process Optimization Operational Excellence
• Provided essential resources and dedicated time for implementing video conference technology during the initial stages of the COVID-19 pandemic, enabling uninterrupted remote collaboration, and minimizing disruptions.
Post UniversityAdjunct Faculty
Sep. 2018 - Oct. 2019Waterbury, ConnecticutTaught online and on campus courses:
COM 250: Strategic Communication
COM 107: Introduction to Communication
Post UniversityDirector of Associate Learning
Jun. 2017 - Sep. 2019Waterbury, ConnecticutOversaw training for all associates including onboarding, compliance, and professional and leadership development.
Compliance Training
• Transformed compliance training through the successful onboarding of a new vendor and the creation of a comprehensive 4-year curriculum. Executed a strategy for the seamless rollout and transition to a new Student Information System. Innovated a competitive process for nominating and graduating associates from Leadership Greater Waterbury.
Leadership Development
• Formulated and executed a robust leadership development strategy, providing valuable recommendations for organizational growth and talent enhancement. Then as an executive sponsor, played a pivotal role in driving a leadership development initiative for senior leaders focused on reinforcing cultural expectations and desired behaviors.
Learning Design and Implementation • Pioneered the development and implementation of the University's inaugural SharePoint intranet site, contributing to enhanced communication and collaboration. Introduced internal curated training content pages, fostering self-paced development among associates. • Developed and delivered customized learning programs for specific departments at the request of department chairs.
New Hire Orientation | Onboarding
• Oversaw, facilitated, and continually refined a New Hire Orientation program for an average of 17 new hires/month.
Organizational Development
• Collaborated with Associate Experience team (HR) colleagues by coaching associates, participating in employee relations and Title IX investigations and supporting strategic planning initiatives for AE and the University.
Prudential FinancialMultiple Roles - Highlights
Jun. 2017 - Jun. 2017Hired as a Senior Learning Specialist, promoted to Manager within 10 months. Lead team of facilitators and knowledge experts. Managed budget of $300K. Partnered with leaders to address changing learning needs of business partners. Transitioned to take on program management of Lean Six Sigma Green Belt Certification program and the promotion of a continuous improvement culture through coaching and annual Summit.
Continuous Improvement | Operational Excellence
• Chair of Prudential’s first and second enterprise-wide Continuous Improvement Summit. Created a cross functional volunteer planning team to ensure topics appealed across the organization. Recruited internal and external speakers to present. Exceeded participation goals by 12%. 100% positive feedback. Program Management
• Primary facilitator and administrative oversight of Prudential’s Lean Six Sigma Green Belt certification program. Redesigned mentoring for candidates. Expanded audience to entire enterprise while implementing a scalable plan minimizing expenses and creating capacity within the team. • Managed Service LEADER Rotation (leadership development) program including coaching participants, building talent plans, and recommending program enhancements. New Hire Orientation | Onboarding
• Facilitated six-week Call Center new hire training.
Learning Design and Implementation • Built competency-based talent development learning programs for Annuities IT and Business Information Protection Office. • Met with business partners to assess training needs, develop, and update relevant learning materials including delivery of all new product and benefit launch training.
Facilitation
• Facilitated sessions for Annuities Service leaders including Director’s 2009 Goal Setting session and “Leading Change” Management Development Session. • Facilitated multiple idea generation sessions for groups of associates and leaders resulting in over 600 quick win ideas to support the organization’s cost saving objective.
Prudential FinancialProgram Manager
Oct. 2016 - Jun. 2017Remote, CT
Prudential FinancialManager, Continuous Improvement
Apr. 2014 - Oct. 2016Shelton, CT
Prudential FinancialManager, Service Learning & Performance Development
Aug. 2010 - Apr. 2014
Prudential FinancialManager, Service Learning
Aug. 2006 - Aug. 2010
Prudential FinancialSenior Learning Specialist
Oct. 2005 - Aug. 2006
Health Direct, Inc/AIGTraining Manager
Jan. 2005 - Jul. 2005Established a corporate level training program to support common training needs across three business units. Partnered with three businesses and leadership teams to assess and prioritize training needs. Created and implemented a Sexual Harassment Prevention Training and Customer Service initiative. Reviewed materials and coached trainers to improve instructional design and delivery. Negotiated with vendors to provide consulting services and order products.
CGI-AMSInstructional Designer
Jan. 1999 - Jan. 2005Assigned to demanding clients due to reputation for diplomacy, accuracy, and ability to deliver appropriate learning outcomes to support major IT systems roll out. Clients included state and federal agencies, nonprofit and for-profit organizations.
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