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Work Background
Pebot LLCSales And Marketing Specialist
Nov. 2023 - Feb. 2025New York, United StatesEvent Management:
Conceptualize, plan, and execute unique brand events, including themed outdoor movie nights, global conventions, and collaborations with local businesses— driving community engagement and increasing brand visibility.
Manage all event logistics, including vendor coordination, promotion, and on-site operations to ensure a seamless execution and memorable experiences for attendees. Sales and Business Development:
Conduct target outreach to boutique and specialty stores, establishing and nurturing relationships to expand the company’s retail footprint.
Negotiate pricing, terms, and partnerships with store owners to ensure mutual profitability and alignment with brand values. Administrative Management: Maintain and update client and sales records using internal systems.
Prepare and manage documents related to vendor contracts, pricing agreements, and event logistics.
Assist in compiling data and performance metrics to evaluate sales and marketing campaign effectiveness. Marketing Strategy:
Collaborate with the team to develop innovative marketing campaigns, from seasonal product launches to limited-edition collections.
Design and curate creative, on-brand content for social media platforms, Produce eye-catching visuals for campaigns, boosting engagement and growing the brand’s online following based on industry trends.
Marriott InternationalResidential & Events Coordinator at W Residences New York Downtown
Jun. 2018New York City Metropolitan AreaResident and Client Services:
Serve as the primary liaison between residents, guests, and staff, handling requests, complaints, and sensitive issues with confidentiality and professionalism.
Conduct regular interactions with residents to gather feedback on service quality, address concerns, and foster satisfaction and community engagement.
Anticipate and deliver on resident needs, ensuring superior service and a seamless living experience. Event and Activation Management:
Plans and coordinates resident-focused events, including holiday lobby activations and monthly employee appreciation celebrations, reflecting current trends and boosting morale.
Orders and oversees catering services for special meetings and events to ensure smooth execution.
Serve as the point of contact for event space inquiries, responding to client questions and requests. Administrative and Operational Oversight:
Manage and maintain files for preferred vendors, tradesmen, and residents, ensuring compliance with insurance requirements and property standards.
Create and maintain talent schedules for multiple departments.
Use various software tools to prepare correspondence, including letters, memos, and reports.
Manage incoming and outgoing mail distribution, ensuring timely processing and delivery.
Assist in managing confidential documents, lease agreements, and insurance compliance paperwork. Leadership and Compliance:
Review and approve board lease applications with the General Manager, ensuring adherence to property standards.
Conduct STAR interviews in collaboration with the Residential Services Manager to identify and onboard top talent.
Collaborate with all departments, including Style and Engineering, to facilitate resident requests and maintain service excellence.
Assist the concierge desk with daily operations, including guest check-ins, package processing, and maintaining a welcoming front-of-house environment.
GEICO Local OfficeCustomer Service Specialist
Jul. 2017 - Feb. 2018Polk County, Florida, United StatesProvided superior service by directing calls, answering billing questions, making policy changes, providing recommendations, and building lasting relationships with policyholders.
Winn-DixieCustomer Service Manager
Apr. 2016 - Jul. 2017Polk County, Florida, United StatesResponsible for front-end store operations. Demonstrated and role-modeled exceptional customer service by exceeding customer expectations.
• Ensured team members greeted, assisted, and provided efficient service to shoppers.
• Assisted with store closing as the acting manager on duty (MOD).
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