Campus LabsRegional Manager, Customer Success
Jun. 2015 - Jan. 2018Dallas/Fort Worth Area• Market and sell OrgSync, a cloud-hosted software as a service (SaaS) platform that helps colleges and universities streamline processes and drive student engagement. • Oversee the system renewal and expansion packages and other related service products to administrators, student affairs staff, and IT managers at higher education institutions in the Northeast and Midwest Regions.
• Supervise 3 Account Managers responsible for accounts generating $3.47 Million in annual revenue.
• Manage a portfolio of 25 accounts, generating over $860,000 in annual revenue.
• Build and maintain relationships with strategic clients to meet or exceed annual contract value (ACV) quota.
• Upsell products and services while providing exceptional customer support.
• Perform all stages of the sales lifecycle, including prospecting leads, assessing client needs, scheduling and performing product demonstrations, generating and issuing quotes, negotiating contracts, and closing sales. • Facilitate the migration process from sunsetting products to new product offerings.
• Travel to other regions to onboard and train new and existing clients.
• Exceeded 2016 and 2015 ACV cross-sell/up-sell quotas by 160% and 180%, respectively.
• Achieved 117% of contract value renewal rate (CVRR) in 2016 to increase contracts $50,000 YOY.