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Work Background
QBE InsuranceOrganisational Development & Employee Experience Consultant
Jan. 2025
QBE InsuranceReward & Performance Analyst
Mar. 2022 - Jan. 2025Melbourne, Victoria, Australia
WestpacRewards Analyst
Sep. 2020 - Mar. 2022Melbourne, Victoria, Australia
WestpacHR Operations Associate
May. 2019 - Sep. 2020Sydney, Australia• Perform departmental analysis and document people problems such as gap analysis, lack of knowledge, team performance issues and operational matters • Provide efficient operational support for the complete organisational workforce of 35,000 people
• Play a significant role in change management and resource optimisation while designing and approving HR policy changes • Participate in employee onboarding and recruitment to payroll administration, compensation strategy and compliance
• Lead workforce revolution strategic planning to make effective utilisation of human resource programs
• Direct the company’s human resource system approval workflows and controls to meet HR operational scope
Bank of MelbourneLending Support Manager
Oct. 2016 - May. 2019Melbourne, Australia• Led a team of 6 Lending Support Officers who supported the department of Home Lending (220 employees)
• Collaborated with organisational Marketing Team to execute new marketing campaigns, offers and eDMs
• Ensured smooth running of half-yearly lending conferences such as logistics, budgeting, content, presentations and speaking notes
• Drove quarterly lender incentives and business communications for Executive Manager Home Lending and Head of Retail
Bank of MelbourneLending Support Officer
Apr. 2014 - Oct. 2016Melbourne, Australia• Processing of all on boarding and separations of all Lending Managers • Manage all annual leave, sick leave and time sheets
• Compliance management
• Managed team of Lending Assistants
• Lead management
• Coordination of local area marketing events
• CNR deficiency monitoring and coaching
• Arrange and book travel
Bank of MelbourneCustomer Service Specialist
Aug. 2012 - Apr. 2014Melbourne, Australia• Account Openings – Personal, Company, SMSF’s, BT, Business, Partnerships
• Applications for personal lending – credit cards, personal loans, overdrafts and limit increases
• Branch Manager Delegation Duties
• Immense product knowledge – Insurances, transaction and savings accounts, credit cards, home and personal loans, business accounts, BTSFL, SMSF accounts
• Home loan maintenance
RE/MAXReal Estate Agent
Oct. 2007 - Nov. 2011Gold CoastNegotiating contracts with vendors and buyers Prospecting – letterbox dropping, phone calls, door knocking, community events Conducting appraisals Open homes Arranging appointments – inspections, vendor meeting Preparation of paperwork – PAMD forms Diary management – setting and arranging appointments Reception/telephone duties Maintaining data base General office duties – banking, trust account, mail
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