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Work Background
Boston ScientificTechnical content writer
Nov. 2023 - Nov. 2024Arden Hills MN Created knowledge articles in ServiceNow for ITIL and non-ITIL users. Advised on most effective template to knowledge manager, for all groups who did new srticle creation. Created style guide. With others worked to create 125 new pieces of televant content exceeding goal of 100.
H6FIT, Inc.Senior Copywriter healthcare
Jan. 2022RemoteAuthor of evidence-based holistic wellness articles on health, health and technology, men's health, hormonal balancing and much more.
Technical Trail Writing Services/BizTech CopyOwner
May. 2020 - Aug. 2023Minneapolis, Minnesota, United StatesCopywriter of technical web pages, business intelligence, sales letters, blogs, white papers, slide decks etc.
Sept 2020- Dec 2020 Remote gig for Instinctive IT: writing web copy, SEO blogs, showing competitive positioning in IT staffing: Digital Transformation, Business Continuity, Software Services etc.
Wells FargoTechnical Writer
Aug. 2019 - Feb. 2020Greater Minneapolis-St. Paul AreaFacilitated lines of business within Wells Fargo to onboard to a new Enterprise Allegation Platform (EAP)
Documentation of analytics, insights and reporting, current issues with data that need correction, proposed solutions and proposed metrics for the new platform.
Collaborate with BAs to create workflow of requirements gathering for the lines of business, and submission-to-IT. Update and edit manuals for other stakeholders.
Record signoffs from stakeholders to lessen the project documentation vortex. Key member of special project team to research functionality of investigative tools enterprise-wide.
Infor Fed Business Analyst
Jul. 2018 - Jun. 2019Greater Minneapolis-St. Paul AreaTechnical writer for Saas and On-Prem Human Capital Management software
managed and corrected Jira Client notes. Logged in to feature stream servers to navigate, test
learn new process/enhancement and take screen shots to build training. Collaborate with developers
and architects to write learning methods. Reconstructed new catalog of all KTs (knowledge transfers) adding, saving over new iteration, etc aggregating completed KTs from entire dept; posting to sales portal for various internal audiences
Scientific SocietiesLead Copywriter
May. 2018 - Jul. 2018Greater Minneapolis-St. Paul Area• Created and managed marketing calendar and met deadlines for ASBCnet.org, MBAA, AACC International, APSnet.org. Web ads, digital journal full page ads, video scripts, etc
• Made lead writer in third week
• Call to action email blast for ASBC generated 15 beer scholarships in first day
• Writing to educated audience to buy books from PhD level instructors/leaders
o Email blast/call to action on sale of books yielded 16 sales first day
Video scripts, “Rose Compendium” post featuring author of APS book yielded 25 SM followers. Long form copy describing books
Best Technology IncCopywriter/Proofreader
Mar. 2018 - Aug. 2018Greater Minneapolis-St. Paul AreaPart-time editing of website pages at BestTechnologyInc.com, for Passivation, Electro-polishing of medical device and aviation parts, Chromate Conversion Coating
Improved content and messaging SEO keyword research and writing: #1 organic ranking by Google for keyword: Alodine (2018)
Tecnavia PressWeb Support/Project Management
Apr. 2017 - Nov. 2017Burnsvillle MNCustomer support for e-edition newspapers and e-edition android and ios apps
Linux commands, Basic html, javascript and Php My Admin
Email push, work with developers on udb files, ads layouts and configurations
Project management paywall projects, coordinating timelines and accountability from test site to go live
IBM Best BuyKnowledge Engineer
Jan. 2017 - Mar. 2017Richfield MNWrote, updated, edited and retired knowledge base articles for L1, 2 and Level 3 hardware support in Best Buy stores. Updated or wrote over 160 procedures
Knowledge resource for all hardware and peripheral connections for registers, MPOS, tablets, workstations, printers plus all deployment operations including installing and testing. Patch panels, Server, Comm Room and networking images and diagrams.
Designed and edited new troubleshooting steps with information and images on PXE boots, netboots, reimages, and when to dispatch for a technician.
CargillProcess Documentation Specialist
Aug. 2016 - Oct. 2016Hopkins MNDocumentation of user administration application workflows
Interviewed subject matter experts, designed workflows in Visio
Improved procedures, grammar, screen shots and images to be more accurately reflect the steps to get through applications. Served Cargill Business Services, Cargill Animal Nutrition, Treasury, CTL and more business units
Wells FargoBusiness Systems Consultant III
Feb. 2016 - May. 2016Greater Minneapolis-St. Paul AreaDocumentation for enterprise-wide cloud migration project to a CPS (Cloud Platform System)
Changed legacy documentation and updated it with new terms, SDLC and workflows,(in Visio) Partnered with managers, leads,and application teams to edit and proof procedures for change requests, work orders, etc
Web writing for other teams and their internal web pages; also partnered with teams on a server build manual
Stone Arch Bridge GroupContract Technical Writer
Oct. 2015 - Feb. 2016Minneapolis MNPart-time consulting in data analytics, for the development of a Statement of Work Work with business owners/partners to develop outline with key components of SOW: Objectives, Scope, Assumptions, Schedule, Price, Acceptance Criteria.
Adding data inputs and outputs, data tables, data dictionary, etc as the project evolves.
UCareContract Technical Writer
Mar. 2015 - Jun. 2015Minneapolis MNData Integration Project Agile Software development Work with developers, scrum master, and enterprise architects to construct technical diagrams
UML diagrams using Visio
Data mapping diagrams
SOA (Service Oriented Architecture)
Editing and proofing
Worked with lead developer to write release notes, noting new functionalities with each API, known issues and bugs, negative test scenarios.
Versioning and managing documents within SharePoint Strengths Finder 2.0:
1. Learner
2. Significance
3. Ideation
4. Strategic
5. Achiever
Voya Investment ManagementContract Technical Writer
Jun. 2014 - Dec. 2014Greater Minneapolis-St. Paul AreaWorked with subject matter experts to build new material for Employee Benefits administrative manual, for self-administered, and home-office administered plans.
Redesigned, re-wrote and updated content on the administration of: Short Term Disability, Long Term Disability, Group Annualized Term, Port Trust, as well as EAP and Travel and Funeral Assistance as a benefit.
Experienced with: enrollment, evidence of insurability, medical underwriting, premium administration, claims, FMLA, return to work, waiting periods, death benefits, beneficiaries, trusts, estates, disability income survivor benefits, etc
Editing and proofreading: tested and verified hyperlinks in body of text, preparations for distribution to web portal.
Connex International, Inc.Technical Writer
Nov. 2010 - Jan. 2014• Self-directed manager, produced competitive business intelligence for video management systems (VMS)
• Network infrastructrure: added product on network, with cameras for integration testing • Imported files from Power Point to Captivate for LMS purposes. Re-wrote web content, wrote third-party integration summaries, battle cards. Based on "intel" provided to Salespersons, their sales totaled $900K in 2013
Freelance writer and communications specialistWriter
Jun. 2004 - Jun. 2009Freelance writer and photographer for Let's Go entertainment section producing copy on book signing events, nightlife and restaurant profiles, and other entertainment-related events.
Public relations writing at Catholic Community Foundation,
keyword articles, and other web content. See portfolio.
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