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Work Background
T-MobileRetail Store Manager
Jan. 2024 - Apr. 2025United States, Springfield- Lead store operations, including staffing, scheduling, and labor controls, while maintaining a
98% training completion rate for employees.
- Enhance customer experience by resolving escalated issues and coaching staff on brand
standards, improving satisfaction scores by 20%.
- Drive sales growth by implementing targeted initiatives, resulting in consistent monthly goal
attainment.
- Oversee inventory management, loss prevention, and store aesthetics to align with T-Mobile’s
brand expectations.
Circle KGeneral Manager
Jan. 2023 - Jan. 2024United States, Crystal Lake- Managed a team of 15+ employees, reducing turnover by 30% through mentorship and
performance-based feedback.
- Boosted net profits by 15% by analyzing daily sales data and optimizing staffing schedules.
- Strengthened supplier relationships and community reputation, resolving 95% of customer
complaints within 24 hours.
- Spearheaded safety training programs, reducing workplace incidents by 25%.
Best BuyShift Team Lead
Apr. 2021 - Apr. 2023United States, Crystal Lake- Resolved 90% of client escalations through root cause analysis and SOP compliance.
- Trained 20+ team members on operational standards, improving efficiency by 15%.
Aaron Sachs & Associates, P.C.Customer Relations Specialist
Aug. 2019 - Jan. 2022Springfield, Missouri, United States*Understand complex case scenarios and have the ability to brief
attorneys in a concise and professional manner.
*Obtain and analyze information, investigate the facts and
circumstances of a case.
*Find and interview witnesses to obtain evidence for cases or
information about individuals' character or financial status.
*Take photographs. Review and interpret audio video recordings.
*Write reports and case summaries to document investigations.
Cricket WirelessDistrict Manager
May. 2017 - May. 2019United States, Springfield- Oversaw 10 retail locations, increasing YOY revenue by 12% through strategic hiring and
coaching.
- Partnered with executive leadership to implement best practices, exceeding KPIs in 8/10
stores.
SprintRetail Shift Lead
Aug. 2009 - Apr. 2016United States, Springfield- Led a team of 12 sales associates, achieving 110% of annual sales targets for 3 consecutive
years.
- Optimized inventory turnover by 18% through data-driven merchandising strategies.
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