Australian Red CrossTeam Leader - Aged Care
Apr. 2025Melbourne, Victoria, AustraliaAs Team Leader β Aged and Community Care at Red Cross, I oversee the delivery of entry-level digital, in-home, and community-based care programs that promote social connection and independence for older Australians. I lead a team of staff and volunteers, ensuring services are consumer-directed, culturally responsive, and uphold dignity and respect. Working closely with Intake, Quality, and Workforce Development teams, I drive operational performance, monitor service outcomes, and manage program delivery to meet KPIs. I also support training and development initiatives, maintain high standards of documentation and compliance, and foster an inclusive environment for consumers from diverse backgrounds including First Nations, CALD, and LGBTIQ+ communities. With a strong focus on resilience, accountability, and client-centred care, I build positive team culture and lead change initiatives that align with organisational goals and values.