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Work Background
Cigna-DigitalAgile Product Management Advisor
Sep. 2023
Cigna-DigitalAgile Product Management Lead Analyst – Digital Technology
Jul. 2018 - Sep. 2023Remote• Developed strategies and worked with internal technical partners to decrease average cycle time on client deliverables from 6 months to 6 weeks. • Partnered with software engineering to develop process that allows for a dramatically shortened implementation of single sign on connections for repeat vendors. • Piloted self-serve tool to allow for analysts to configure single sign on connections without the aid of software engineers. Speeding up the overall implementation process and allowing for the engineering team to focus on modernization and product improvement. • Managed the execution of all web and mobile client branding and other content customizations (200+/year). • Managed the successful communication and coordination of a critical system update for 150+ clients on a yearly basis. • Created user friendly project intake request form to simplify the process for business partners and ensure SSO team had key pieces of info to commence with client discussion on next steps for implementation. • Coordinated with business stakeholders to build prioritized roadmap of SSO project requests. • Maintained positive relationships with internal business stakeholders along with external clients and vendors
LaunchCodeGraduate
May. 2017 - May. 2022St. Louis, MOAttended LaunchCode's immersive CodeCamp, a three month intensive programming boot camp. Studyied Python, Java, SQL, HTML and CSS. Emphasized full stack web app development with Flask and Spring in the IntelliJ IDE. Currently working on a final project to showcase all I learned. link to app: https://aa4a.cfapps.io https://github.com/glh1016/AA4A
TriZetto Provider SolutionsSenior Business Development Specialist
Apr. 2016 - Aug. 2016St. Louis, MO• Created and executed targeted marketing campaigns that resulted in over $15,000 in sales bookings.
TriZetto Provider SolutionsBusiness Development Specialist
Jul. 2015 - Apr. 2016St. Louis, MO• Scheduled and secured appointments for online web demonstrations for prospective and current clients to view applicable TriZetto services and solutions.
• Exceeded or met monthly sales quota consistently throughout my tenure with TriZetto.
• Identify prospects, initiate contact and nurture relationships with prospects via phone and email. • Consult prospects on current processes and make recommendations accordingly of the various solutions and services TriZetto offers that are best suited for their business needs.
The Outsource Group, a Parallon companyPatient Account Representative
Jun. 2014 - Jul. 2015Earth City, MO• Provide first-rate customer service as first priority in a transparent environment as an extension of client
• Maintain a working knowledge of client policies and procedures • Work in a multitude of healthcare patient accounting systems to assist patient in resolving account
• Achieve daily, weekly and monthly collection fee goals
• Work with insurance companies as needed and complete any necessary correspondence to facilitate account resolution
• Serve as a mentor to new employees by assisting with their training and development
GordmansAssistant Manager
Sep. 2013 - Jun. 2014Crestwood, MO• Operate store and oversee all its functions in the absence of the store manager
• Execute staffing by maintaining high standards in the recruitment and selection of associates
• Train, schedule and supervise associates which includes making daily work assignments and providing timely feedback relative to performance • Encourage growth and personal development of direct reports through effective training, prioritization, mentoring, communication, delegation, and personal example
• Supervise and maintain an efficient flow of goods through the stockroom including an overhaul of the previous organization and processes • Create and maintain a quality work environment that encourages the personal development and retention of associates
• Promote guest experience ensuring every guest receives prompt and friendly service by providing direction and personal example to cashiers and guest services associates
TargetGuest Services Team Lead
Dec. 2011 - Sep. 2013Brentwood, MO• Managed the performance of a team of over 30 employees, relating to training, providing feedback and writing and delivering reviews
• Model and drive proactive guest service resulting in a dramatic increase in customer satisfaction as demonstrated through guest survey results
• Resolved any issues in a timely manner that would adversely affect positive guest service experience
• Achieved increase in REDcard conversion goals by over 50% through effective training, monitoring and follow up of team members
• Improved the overall metrics and performance scores of the in-store guest experience
• Developed talent through mentoring and providing cross training opportunities
NSI IncAccount Coordinator
Jun. 2008 - Feb. 2011Safeguard brand integrity by monitoring the advertising efforts of over 4,000 dealers nationwide
Consult with dealers to offer suggestions for improvement of ads
Educate clients on the co-op advertising program as well as offer continued customer service support
Process client claims for co-op advertising reimbursement
Mojo AdAccount Planner
Aug. 2007 - Dec. 2007* Responsible for designing creative communication strategies for key clients such as Hallmark
* Participated in team to conduct market research and develop creative strategies and tactics * Created marketing solutions to appeal to key target audiences
Dale and Thomas Gourmet Popcorn CompanyIntern
May. 2007 - Aug. 2007* Created and implemented viral marketing campaign to build brand recognition
* Developed and executed marketing promotions
* Conducted market research
* Generated new business through phone sales Committee Member, Rocking Against Multiple Sclerosis Community Service Committee
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