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Work Background
Aldeas Infantiles SOS Costa RicaCapacitadora del programa de inserción laboral
Jan. 2022 - Dec. 2024▪️ Trained over 50 young people in resume writing and personal presentation techniques, increasing their employability and readiness for their first job.
▪️ Developed and conducted 90-minute sessions on interview conversation management, significantly improving participants' skills to handle selection processes.
▪️ Implemented a practical approach in the training sessions, providing young people with effective and applicable tools for their insertion into the job market.
DHL Global ForwardingSenior Expert Training Applications and Systems - Central America
Aug. 2021Central America▪️ Coordinated operations for 120 people in 6 countries, collaborating with managers, supervisors, and operators, reporting directly to regional management, achieving significant improvements in efficiency and team cohesion.
▪️ Optimized training structure and KPIs for Air and Maritime teams in 6 countries, delegating routine tasks to the Global Service Center, allowing teams to focus on more critical tasks.
▪️ Advised regional managers on process optimization and leadership development, providing direct coaching and support, resulting in significant performance improvements.
▪️ Developed and implemented a super user structure in Central America with 120 highly trained members. Conducted in-depth skills and needs analysis, coordinated leadership, change management, and specific technology training, and established evaluation metrics to ensure goal achievement, resulting in significant operational efficiency improvements and problem-solving capacity at the regional level.
DHL Global ForwardingHead of Telesales, Marketing & Sales support, Argentina
Feb. 2020 - Aug. 2021Argentina▪️ Implemented and optimized data quality processes, training sellers in system usage, and increasing the accuracy and efficiency of reports and commissions.
▪️ Managed marketing events and client communication, adapting global content to the Argentine market and organizing webinars, resulting in increased potential client acquisition.
▪️ Implemented effective motivation and training strategies, transforming an unmotivated seller's performance from 70% to exceeding 100% in commissions, resulting in their promotion to a senior seller position.
▪️ Analyzed and presented market data to sales teams, identifying emerging industries and potential leads, significantly increasing sales opportunities.
DHL Global ForwardingKAM In-house Team Leader for Air & Sea import operations
May. 2019 - Feb. 2020Buenos aires, argentina▪️ Led a special project for the recovery of a VIP account, developing a situational analysis and restructuring proposal for personnel and service coverage.
▪️ Implemented tools and provided training for internal teams and clients, enhancing operational efficiency and service quality.
▪️ Established and monitored key performance indicators (KPIs) to ensure successful project execution and continuous improvement.
DHL Global ForwardingAir Freight Specialist
May. 2018 - Feb. 2020Buenos Aires, Gran Buenos Aires, Argentina▪️ Coordinated air and ocean freight import operations, ensuring compliance with regulations and efficiency in the transportation of goods.
▪️ Developed and maintained strong client relationships, managing new client implementations and providing exceptional customer service.
▪️ Managed Quarterly Business Reviews (QBR), evaluating performance and proposing continuous improvement strategies to increase sales and customer satisfaction.
TECHOLíder del Programa de Emprendimiento, Voluntario del Censo Nacional de Población
Jan. 2018 - Dec. 2018▪️ Participated in a team of volunteers with business development experience, guiding and supporting individuals in identifying and developing opportunities to create sustainable income sources based on their skills and available resources.
▪️ Increased a local entrepreneur's sales by 600% through the application of basic accounting and marketing concepts.
▪️ Collaborated with a local entrepreneur to establish a brand identity for her business, including the design of a name and the installation of a sign, enhancing its visibility in the community.
OCASAInternational Operations Analyst
Apr. 2017 - May. 2018ArgentinaLATAM logistic opreations controller.
VIP customers logistics cordinator for Biological Samples segment.
Risk prevention and resolution of operative problems. Statistics. Claims management.
José María Lazara Foreing Trade BrokerInternational Business Specialist
Nov. 2015 - Dec. 2016ArgentinaPulses industry demand and supply advisor for Argentinian Companies
AIESECTalent Management Vicepresident
Apr. 2012 - Mar. 2014Quito, Ecuador▪️ Spearheaded the founding of the first AIESEC committee at a public university in Ecuador, establishing a new platform for student leadership development.
▪️ Increased volunteer participation, growing the team from 15 to 36 members and successfully doubling the number of international internships obtained.
▪️ Expanded the Talent Management team from 3 to 8 members, providing coaching that allowed future committee presidents to emerge from my team over the next two years.
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