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Work Background
Planet XCustomer Experience Specialist
Apr. 2025https://planetx.life/
Hilton Hotels & ResortsEvent Services Manager
May. 2024 - Mar. 2025Chicago, Illinois, United StatesHilton Chicago, 720 S Michigan Ave
Marriott InternationalFront Office Specialist / Event Services Manager
Apr. 2022 - May. 2024Chicago, Illinois, United StatesCourtyard Marriott, Foster City, CA; Front Office -> Marriott Marquis Chicago; Front Office/Events
Newton Education ServicesChildcare Provider
Apr. 2021 - Apr. 2022
Newton Education ServicesKindergarten T.A.
Jul. 2020 - Apr. 2021San Mateo County, California, United StatesProvided after-school education services to Kindergarten students of multiple schools in the San Mateo County.
St. Vincent USA, LLCImport Export Coordinator
Jun. 2019 - Mar. 2020Xiamen-Zhangzhou Metropolitan AreaApproved orders, managed pricing, and documented shipments between the Philippines and China to ensure that they were in compliance with customs rules and regulations.
Wells FargoCustomer Service Sales Representative
Jan. 2018 - Jun. 2019Millbrae, California, United States- Conducted branch upkeep, bank start and end of day procedures, deposits/withdrawals, cash advances, money orders, cashier checks, and electronic fund transfers.
- Performed account opening/closing and maintenance activities, including changes of address, account ownership, account type, and others. - As part of the new team, I worked with customers to improve their situation post-scandal and re-establish their trust in Wells Fargo, e.g., closing erroneously opened accounts for customers and assisted affected customers in reparation process.
- Assisted Branch Manager with efficient operations of the branch including reporting and audit items. - Assisted clients with safe deposit box entry.
- Strong written/verbal communication and cash handling skills with a keen attention to detail lead to increased responsibilities and promotion.
Planet XMarketing Coordinator
Jan. 2018 - Dec. 2018- Utilized social media platforms such as Instagram and Snapchat to promote our clients and our events.
- Prepared and presented weekly reports, post-event analysis, and strategy proposals to management.
- Traveled to potential clientele and advertised our product in a formal presentation.
Easterseals Northern CaliforniaBehavior Interventionist
May. 2016 - Jun. 2017Burlingame, CA- Implemented in-home/community-based intervention for children diagnosed on the autism spectrum. - Traveled to home and other community settings, as required, to deliver services. - Completed necessary documentation within required timeframe, including behavioral data collection and graphing, treatment notes, and other company-related documents and current Applied Behavioral Analysis treatment plans for each client.
Keeco, LLCRetail Service Attendant
Oct. 2015 - Feb. 2016Hayward, CA- Assisted with store stocking, floor-sets, and opening/closing procedures.
- Courteously greeted customers and efficiently processed transactions within busy, fast-paced retail environments.
- Professionally handled security measures in a friendly manner.
Vector MarketingSales Rep
Oct. 2012 - Jan. 2013- Learned business strategies, demonstration techniques, and acted as a sales representative for Cutco Cutlery.
Winner'sRetail Service Attendant
Dec. 2011 - Jan. 2012San Mateo, CA- Courteously greeted customers and efficiently processed transactions within busy, fast-paced retail environments.
- Assisted with store stocking, floor-sets, and opening/closing procedures.
Benedict L Go MDOffice Assistant
Jun. 2010 - Jun. 2011Riverview, Michigan- Assisted in data entry and database management.
- Demonstrated keen attention to detail ensuring the accurate completion of multiple tasks by strict deadlines.
St. Vincent USA, LLCMarketing Intern
Jun. 2005 - Aug. 2006Foster City, CA- Performed market research activities to assist in the North American business development activities of a Philippine paper goods manufacturer.
- Conducted web research and generated client leads through phone calls.
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