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Work Background
AppFolioCustomer Care Specialist II
Mar. 2024
AppFolio, Inc.Customer Success Specialist
Jun. 2022Texas, United StatesAppFolio provides innovative software, services, and data analytics to the real estate industry. Our industry-specific, cloud-based business management solutions are designed to enable our customers to digitally transform their businesses, address critical business operations and provide exceptional customer service. At the heart of our products and services is a talented and agile team that understands the importance of listening to our customers to provide solutions that meet and anticipate their needs. With offices in Santa Barbara, Los Angeles, San Diego, and Dallas, our business is built for long-term success and is fueled by satisfied and loyal customers and a team of AppFolians who value and contribute to our great culture every day.
DomaDisbursement Associate - Title Only
Sep. 2021 - Apr. 2022San Francisco Bay AreaDoma, formerly known as States Title, and its associate brands North American Title Company and North American Title Insurance Company is making title and escrow a simpler, seamless process for lenders, agents and homebuyers across the country. We build transformative technology driven by our passion to improve the customer experience. Daily tasks include but are not limited to: - calculating title charges, lender premiums, recording fees, and determining if a property requires an SB2 fee
- communicating with small independent escrow companies regarding payoff needs and tax information
- utilizing ResWare to set up and send wires to pay off primary loans, send HELOC checks, Tax Checks, PACE lien checks and their accompanying paper to our main office in Irvine to be printed
- utilizing Slack to keep in contact with various teams based in our Irvine office, and across the USA
- utilizing Momentum Mobility as our phone system for talking to clients (escrow officers)
-calculating mortgage payoffs, equity lines of credit, county taxes, and PACE liens on homes
TranStar National TitleDisbursement Dept
Oct. 2020 - Sep. 2021Plano, Texas, United StatesTranStar National Title has become one of the premier national title and closing companies in the country. We focus 100% on title and closing for national mortgage lenders and have an unyielding commitment to provide the latest technology and the highest quality service in the industry today. -Create and Mail Recording Fee Refund checks
-Post incoming wires to various accounts and files for disbursement
-Take signed checks and FedEx to companies as a part of the refinance process
-Sort checks to files to be mailed or wired to proper location
-Answer emails in regards to loans being funded
Preschool at Church Eleven32Administrative Assistant
Jan. 2019 - Jan. 2020Allen, Texas, United StatesCreated systems to streamline practices including onboarding staff and substitutes
Collected tuition payments for all students using an app called Kinderlime
Responsible for bi-weekly payroll for 22 staff members using Paychex
Maintained the schedule and appointments for the Director
Preschool at Church Eleven32Lead Preschool Teacher
Jan. 2014 - Jan. 2019Allen, Texas, United StatesCreated and submitted lesson plans weekly
Developed relationships with parents and children in my classroom which resulted in them becoming members of the church
Frogg Coffee Bar & CreperieBarista
Apr. 2013 - Apr. 2014
The Harvest Church MVMNT Intern
Jan. 2012 - Jan. 2014Allen, Texas, United StatesFacilitate and organized youth events and conferences with 500-700 attendees Joined with local teams in numerous outreaches to help improve cities including Tulsa, Los Angeles, Las Vegas and Dallas
Led mission trips with teams of 15 to Thailand, Haiti and Cambodia
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