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Work Background
American ExpressSenior Product Manager
Sep. 2022Lead technical agile teams that deliver high-quality internal tool solutions supporting vendor management for global American Express teams.
• Manage product backlog, prioritized features, and user stories based on value, effort, and strategic alignment, utilizing Agile methodologies such as Scrum or Kanban.
• Collaborate with engineering, design, and QA teams to ensure timely delivery of high-quality features and enhancements, focusing on customer satisfaction and user experience.
• Conduct functional requirements sessions with requestors to design effective reporting solutions that tell powerful data stories and support decision-making at all organizational levels.
• Communicate to support stakeholder expectations, provide regular updates on project status, milestones, and risks, and facilitate decision-making processes to ensure alignment with business goals.
• Lead cross-functional teams in the development and launch of successful software products from ideation to release
TEKsystemsAmerican Express - Senior Product Manager
Mar. 2022 - Sep. 2022
Zions BancorporationSenior Product Manager
Oct. 2017 - Jan. 2022Salt Lake City, UtahLed a large-scale systems transformation for a premier financial services company. Managed four teams who provided 2K data elements to 1.5M customers. Analyzed and provided solutions to migration strategies, process standardization, and delivery tools. • Established the development and delivery of a data migration for test and production environments • Developed an $8M budget, estimated costs, and forecasted staffing needs for the systems transformation project; reported on progress and KPIs against the budget, timeline, and objectives of the project • Managed the three-month conversion of processes in a multiyear project and redefined the timeline, budgets, and teams to support the change • Collaborated with management team to develop and implement project roadmaps to streamline workflow and ensure on-time delivery • Supported data migration and cleanse teams by managing risks, removing impediments, ensuring delivered value, and coaching teams through program stages
Edge ServicesZions Bancorporation - Data Migration Senior Business Analyst
Sep. 2016 - Oct. 2017Salt Lake City, UtahAnalyzed and identified technical solutions for migration, validation, and data cleanse in a contractor role and subsequently hired as a full-time analyst. • Analyzed 2M+ accounts to provide a solid foundation for the development of a data migrations approach • Collaborated with key stakeholders during planning sessions to define complex transformation logic • Recruited, hired, onboarded, and trained three new staff and mentored them by establishing goals and supporting continued growth
AetnaSenior Business & Data Analyst
Sep. 2013 - Sep. 2016Downers Grove, Illinois, United StatesLed teams in onboarding new technology tools that tested databases for the worker’s compensation data warehouse. • Coordinated on- and off-shore teams in a project that focused on quality assurance, user acceptance testing, and stakeholder feedback • Led a high-level data security project that delivered 25K+ database fields for training and testing purposes • Analyzed databases and identified disparities in worker’s compensation claims
Vertek CorporationSenior Data Analyst
Jun. 2007 - Sep. 2013Colchester, Vermont, United StatesSupported the revenue assurance for tier-1 telecom clients; managed the visibility, accountability, and growth for companies partnering with third-party vendors. • Led the analysis and development of a multimillion-dollar analytic services contract for multiple telecommunication carriers • Developed programs to analyze and validate large and complex databases • Managed the development and assessment of project roadmaps and plans; presented weekly updates to C-level stakeholders to obtain feedback and adjust accordingly
Electronic Data SystemsInformation Analyst & Programmer
Jan. 1994 - Jan. 2007Williston, Vermont, United StatesPrimary developer for Medicaid Data Warehouse; developed and implemented Medicaid coding requirements to support claims processing and payments.
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