STRSenior Business Analyst, Product Owner
Apr. 2018 - Apr. 2020Hendersonville, TNWorked directly with and served as liaison between business units, technology teams and support teams.
Interfaced with vendor partners and design optimal solutions for integration across multiple IT applications.
Created and maintained workflows, approval processes, and validation rules based on internal stakeholder requirements.
Worked with functional leads to transform and develop new requirements into multiple applications design and implementation including: Microsoft Dynamics, Guide TI, PaperSave, and Cinch.
Collaborated with developers and subject matter experts to establish technical vision and analyze tradeoffs between usability and performance needs.
Reviewed and edited requirements, specifications, business processes and recommendations related to proposed IT solutions.
Ensured over 100 issues were identified, tracked, reported on and resolved in timely manner.
Proactively communicates and collaborates with external and internal customers to analyze information needs and functional requirements and help execute on delivery of needs.