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Network Power<100 people
Roles
💰100%
Investor & VC
💸100%
Marketing
✔️100%
IT
Geos
🇺🇸100%
United States
Work Background
QA LtdClient Relationship Manager
Apr. 2022London, England, United KingdomFull Sales Cycle Management: Managed the complete sales cycle for IT training and apprenticeship programmes, consistently exceeding sales targets by developing tailored solutions for mid-to-large enterprises. Led prospecting, client engagement, negotiations, and closing. Course & Programme Sales: Successfully sold a diverse range of courses and apprenticeship programmes in key areas such as Software Development, DevOps, Data Analytics, Business Analytics, Marketing, AI Automation, and Project Management to large organisations, meeting the specific needs of clients in various industries. Upsell & Account Expansion: Identified and capitalised on upselling opportunities within existing client accounts, expanding relationships by offering additional courses and tailored training solutions to enhance workforce capabilities and align with business goals. Salesforce CRM Utilisation: Effectively used Salesforce CRM to track sales performance, monitor client engagement, forecast opportunities, and ensure timely follow-up and progress reporting. Strategic Partnerships: Built and maintained strategic partnerships with high-profile companies, including Monzo, to deliver bespoke learning and development programmes. Strengthened brand reputation and enhanced business growth by aligning training offerings with client objectives. Client Needs Assessment: Conducted in-depth needs assessments with clients to understand their skill gaps and design bespoke learning and development solutions, ensuring the delivery of relevant and impactful training programmes that drove measurable results in employee performance and retention.
BraidCustomer Success / Service Manager
Mar. 2021 - Mar. 2022California, United StatesTeam Leadership: Lead and mentor a customer success team to ensure high performance, satisfaction, and consistent results. Onboarding & Product Adoption: Oversee seamless onboarding and smooth product adoption to ensure customers derive maximum value from the product. Success Metrics Monitoring: Track key metrics (NPS, CSAT, retention) and proactively address issues to optimise customer success and satisfaction. Relationship Management: Build and maintain strong, long-lasting relationships with clients, serving as their primary point of contact and ensuring their ongoing success. Cross-Functional Collaboration: Work with sales, product, and marketing teams to identify upsell opportunities and ensure customer needs are met. Issue Resolution: Provide timely and effective solutions to customer enquiries, ensuring a high level of customer support. Training & Empowerment: Create and deliver training materials to help customers fully utilise the product and maximise value. Customer Feedback: Analyse feedback to improve service delivery and customer experiences. Process Improvement: Continuously refine customer success processes to reduce churn, increase loyalty, and drive long-term retention.
Hertfordshire County CouncilBBO Project Relationship Manager
Jan. 2018 - Apr. 2021United KingdomPortfolio Management: Led a multi-million-pound portfolio, ensuring compliance with funding requirements and successful delivery of project objectives. Project Delivery: Managed a key project, ensuring it was delivered on time, within budget, and met all defined goals. Partner Coordination: Coordinated with 26 delivery partners, fostering alignment and collaboration to ensure smooth project execution. Training & Development: Developed and implemented training programmes to improve service delivery and enhance industry knowledge. Data Analysis & Reporting: Analysed project data, providing quarterly reports and ensuring financial compliance with funding requirements. Stakeholder Communication: Regularly communicated project progress to stakeholders, resolving queries and maintaining momentum. Client Relationship Management: Strengthened relationships with clients by ensuring timely and successful project delivery, consistently meeting expectations.
EnterpriseCustomer Success Manager
Apr. 2013 - Jan. 2018Team Leadership: Managed a team of 6 CSMs, driving performance, mentoring, and fostering growth. Business Development: Led business development in Fleet and Transportation, focusing on building strong B2B partnerships. Client Relationship Management: Managed key client relationships (e.g., Warner Bros, BBC), ensuring high levels of satisfaction and long-term loyalty. Growth & Retention: Implemented strategies to boost customer loyalty, enhancing retention and reducing churn. Logistics Operations: Oversaw logistics operations, driving efficiency and improving service delivery.
Sales Forecasting & Insights: Provided accurate sales forecasts and strategic insights to support decision-making and business planning.
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