Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
FoundeverReal Time Analyst
Jun. 2022 - Mar. 2024Berlin, Germany• Analysed processes and addressed inefficiencies, resulting in improved workflow integration and team efficacy.
• Coached agents to address customer conflicts using active listening, applying technical expertise to investigate issues and find user-friendly resolutions. • Worked closely with managers across six countries to coordinate a team of sixty agents to consistently achieve service level targets.
FoundeverCustomer Experience Expert
Jan. 2020 - Jun. 2022Berlin, Germany• Provided timely and clear resolutions via telephone, email and live chat while maintaining high professionalism and customer satisfaction.
• Assisted customers in navigating the platform’s financial tools and
features, enabling clients to make informed financial decisions.
• Resolved customer conflicts by empathetically listening to concerns,
applying in-depth knowledge of financial products to address issues, and implementing individually tailored solutions.
FreelanceArt Teacher
Nov. 2017 - Jun. 2019Vienna, Austria• Engaged students in specialist workshops to develop advanced practical skills and learn high-level techniques.
• Tailored individual Math and English interventions to address specific learning needs, significantly raising student attainment levels.
• Integrated cross-curricular themes into art projects, which fostered a deeper understanding of broader academic concepts.
SAYiT (Sheena Amos Youth Trust)Assistant Team Lead
Oct. 2015 - Jun. 2017Sheffield, England, United Kingdom• Delivered LGBTQ+ awareness training for health professionals, improving knowledge of inclusivity and anti-discriminatory practices.
• Implemented a peer support program training young volunteers which was successfully piloted in local schools and youth groups.
• Led LGBTQ+ youth groups, providing sexual health education and practical support in a safe space which empowered participants to navigate their identities confidently.
The Angmering SchoolTeacher of Art and Photography
Jul. 2011 - Aug. 2015West Sussex, England, United Kingdom• Designed lessons incorporating diverse learning styles and multimedia elements, which enhanced student engagement and achievement.
• Implemented innovative class management techniques, including clear behaviour protocols and engaging activities, to create a safe and focused learning environment.
• Collaborated with support staff to tailor personalised support plans for children with additional needs, resulting in improved learning outcomes.
Intch is a Professional Networking App for the Future of WorkSee more people like Victoria on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
652517 people
19
Client Support coordinator
17
Founder, Coach and Library Educator @ Leipzig Public Libraries
20
Founder & CEO | Sustainability Strategist @ Beyond Fair Organics GmbH
206601 people
19
Client Support coordinator
17
Founder, Coach and Library Educator @ Leipzig Public Libraries
17
Remote support magician