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Work Background
ProCredit Bank GeorgiaActing Head Of Digital Channel Department
Jun. 2024Tbilisi, GeorgiaAs Acting Head of the Digital Channels Department, I lead the strategic development, innovation, and optimization of the bank’s digital ecosystem — encompassing mobile and internet banking platforms, Open Banking solutions, and the Plastic Card Unit. My role focuses on driving digital transformation, enhancing customer experience, and ensuring seamless integration across all digital touchpoints. Key Responsibilities:
• Define and execute the digital channels strategy in alignment with business objectives, regulatory requirements, and customer needs.
• Lead cross-functional teams in the design, development, and launch of innovative digital banking products and services.
• Drive the UI/UX redesign of digital platforms to enhance usability, engagement, and customer satisfaction.
• Oversee the Plastic Card Unit, ensuring continuous product innovation, operational efficiency, and compliance across card-related services.
• Manage Open Banking initiatives, enabling secure API integrations and fostering collaboration with fintech partners.
• Supervise end-to-end delivery of major initiatives such as remote onboarding, instant payments, automated loan application, and card management services.
• Collaborate closely with IT, Risk, and Compliance teams to ensure system security, performance, and regulatory adherence.
• Monitor performance metrics, customer feedback, and market trends to guide data-driven improvements and strategic decision-making.
• Build and maintain strong partnerships with vendors, fintech providers, and internal stakeholders to accelerate digital innovation and delivery.
Space InternationalSenior Product Owner
Jan. 2022 - Jun. 2024Tbilisi, Georgia• Defined and executed the product roadmap for a multi-market mobile banking platform across Georgia, Uzbekistan, and Germany.
• Launched the Credit Card and Visa Digital Card products in the Uzbekistan market, enabling full integration with the Georgian processing center (UFC)
• Partnered with ThoughtWorks to deliver backend modernization, improving system scalability, reliability, and performance.
• Led a customer retention and monetization initiative by implementing a loyalty program that increased repeat customers by 30%, leveraging Posthog analytics for customer behavior insights and targeted marketing strategies.
• Implemented comprehensive analytical logging across all card domain flows to enhance product monitoring, reporting, and decision-making.
• Oversaw SEPA Credit Transfer and Card Management Service integrations with Solaris Bank for the German market.
• Championed UX research, agile delivery, and cross-functional collaboration across international product teams.
Space InternationalSenior System Analyst
Mar. 2020 - Jan. 2022Tbilisi, Georgia
CryptalSenior IT Business Analyst
Jan. 2019 - Mar. 2021TbilisiI contributed to a number of development projects associated with blockchain and trading solutions, where I worked with business and the Development teams and represented interests of the product owner. The role entailed a requirements analysis of business processes, the development of concepts and support to the implementation of complex solutions. I also developed user stories/use cases and functional/non-functional requirements, defined solutions and developed the technical specifications.
TBC BankIT Business Analyst
Jan. 2015 - Jan. 2019TbilisiIn this position, I analyzed existing bank systems and translated business requirements into highly specific project briefs. Furthermore, I documented the system design and specifications, which included the architectural description and the creation of Use Cases supported Developers and Test Analysts and worked with Architects and Developers to determine realization principles and initiatives.
Bank ConstantaIT Business Analyst
Mar. 2013 - Dec. 2014Georgia
Bank RepublicIS/SQA Software Quality Assurance Manager
May. 2011 - Dec. 2012GeorgiaPreparation and Functional Testing
Reporting
writing test cases
Creating test scenarios
Bank RepublicPlastic Card Specialist
May. 2006 - May. 2011GeorgiaSending limits
Update DB in CMS
Card issuing
Branch Stock management
Program Testing and Deployment
Georgian Card JSCSupport Center
Jan. 2005 - May. 2006GeorgiaATM – control
Voice authorizations
Plastic card embossing
Slip manual input
Card Embossing
Support Center
ProCredit Bank Georgia
Tbilisi, Georgia
Space International
Tbilisi, Georgia
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