Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
GefexIT Consultant and Sales Specialist
Apr. 2023Bucharest, RomaniaMain responsibilities As a Sales Support Consultant
• Managing a project end to end, finding the necessary details that fit the customer’s requests
• Maintaining the project so that it meets the customer’s needs
• Key Account coordination and act as support and consultant for the company's most important clients
• Providing administrative support, including facilitation of payments and tracking of the payment terms
• Daily point of contact for the client’s project manager
• Proactively invest in self-development while analyzing and finding the best solutions for the customer As an IT Consultant
• Serving as liaison between our company and the customer to plan and schedule projects
• Consulting with hardware and software vendors; assist in the selection of consultants, vendors and contractors
• Negotiating with vendors and assisting the customer regarding hardware and software products, technology services and maintenance contracts
• Installing, testing, evaluating, monitoring and troubleshooting new technologies to ensure that the product or system is functioning properly and meets the client's requirements
• Consulting with stakeholders from various departments within the company regarding their IT needs
• Analyzing organization’s infrastructure and IT requirements
• Planning and scheduling projects for the organization and various departments
• Implementing IT solutions designed to meet business requirements Accomplishments
• I engaged new partnerships for the company with various and important vendors where I remained as point of contact: Dell / Jabra / Ingram Micro / Schrack
• I have improved and maintained a strong, responsive relationship with our important clients
• The fiscal value of our company has almost doubled in one year with my contribution
DXC TechnologyTechnical Support Engineer
Mar. 2020 - Jan. 2023Bucharest, RomaniaMain responsibilities
• Face-to-Face customer support based on on-the-spot ticket creation and direct walk interaction for HPE Enterprise employees located in Romania (over 2500)
• Tech Support with advanced Active Directory functions, Hardware repair and replacement, Software upgrade, installation and repair of all HP PC's (desktop / laptop / server / tablet / AIO)
• Asset management and stock management via CITRIX, keeping track of spare items in stock, updating on weekly basis a report and send it to the stockroom manager
• Providing new joiners with their equipment, properly installed/configured in accordance with HPE’s standards
• Repair the laptops on-the-spot by changing the broken components / File recovering
• Support for Email, common enterprise applications, computer provisioning, VPN and other services
• Perform remote troubleshooting through diagnostic techniques to determine if a face-to-face interaction at the office is needed or not (due to pandemic restrictions)
• Offering consultancy for a various range of technical services from Active Directory and Exchange to Cloud, Applications Setup and usage, Networking and Office
DXC TechnologyProcurement/Technical Coordinator
Mar. 2018 - Mar. 2020Bucharest, RomaniaMain Procurement responsibilities:
• Subject matter expert in procurement processes, systems and strategies
• Coordinator & responsible for a correct placement and fulfillment of POs; Coordinating POs expense approval
• Coordinating EMEA’s deliveries – follow-up & escalate orders status (direct engagement with suppliers)
• Customer support and issue resolution for finance related queries / follow up on all overdue payments
• Assist AP teams to ensure the accuracy of all charges and credits to various accounts
• Strong collaboration with Asset Management team to ensure proper recording of purchased assets
• Vendor data management Main technical responsibilities:
• Reimaging new PCs / complete installation of the OS and necessary apps
• Solving internal PC issues due to the migration and split between DXC and HPE companies
• Solving hardware related issues (display removal / HDD replace / adding RAM / cleaning dust)
• Solving password related issues (due to migration there was implemented a multi factor authenticator which had various errors in recognizing security codes or devices)
• Solving Outlook 365 problems (migration issues)
• Develop process improvement ideas & small-scale tactical solution implementation Accomplishments
• Multiples internal learning certifications (Azure / CompTIA Cloud+ / Data protection)
• Sustained internal working trainings to implement OneDrive / Share Point / Data Security & Privacy
Trans SpedTechnical Team Lead
Oct. 2014 - Mar. 2018Bucharest, RomaniaMain responsibilities
• Working with the Manager to determine the best solutions and create procedures for optimizing staff performance and client satisfaction
• Providing technical details to new customers and keeping track of the acquisition process for issuing the license files
• Providing technical answers through official addresses to requesting customers
• Attending to meetings between departments to discuss solutions and to solve situations for a better company’s activity
• Mentoring/training new employees/interns through the technical process
• Filling in reports regarding certificates / programs and send them to our programming department, when needed
• Maintaining computer updated (PC name/PC type / OS installed / Printer installed / Office / Mail Client) Installing / updating / configuring computers / printers / Mail Client / Hardware/software maintenance / VmWare Testing Accomplishments
• Established and maintained a high level of satisfaction between technical support dept. and staff / clients
• Led and supervised the IT support team (4 staff) responsible
Intch is a Professional Networking App for the Future of WorkSee more people like Cosmin on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
652517 people
17
Automotive Test Manager and Teaching Assistant
21
Business Analyst @ Turing
19
Product Owner
59750 people
16
Senior Operations Coordinator Specialist @ CGS (Computer Generated Solutions)
16
Bussiness Consultant, Global Dispatch Trainer, Logistics analyst, Workflow Streamlining @ Oracle
15
Film/TV Producer @ That’s the Film srl