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Work Background
AsurionSenior Manager, Leadership & Development
Sep. 2022 - Oct. 2024Collaborated strategically alongside the Supply Chain, Finance, Legal, and Underwriting leadership team to drive professional development, retention, stretch assignments, and equitable promotion criteria. Managed a team of direct reports which included recruiting, interviewing, hiring, onboarding, training, performance evaluation, and developing team members professional capabilities. Partnered with leaders and HR on performance evaluations, succession planning, promotion criteria, development, and risk management. • Increased Individual Development Plans (IDPs) completion from 2% to over 40% in under a year, enhancing employee engagement.
• Over tenure supported multiple 400+ person professional population in Supply Chain, Business, Finance, Legal, and Underwriting. • Owned the talent management lifecycle, aligning talent development with organizational goals through individualized coaching and support.
• Administered, analyzed results, and helped develop professional coaching plans based on Hogan, 360 and Myers Brigg assessments. • Indirectly influenced leaders on assessing talent, providing transparent feedback, and effectively evaluating direct reports based on a nine-box benchmarking tool. Delivered 100% leader participation in Workday. • Developed standardized templates for calibration readouts, supporting alignment across HRBPs, VPs, and stakeholders.
• Created and implemented the talent development annual calendar that was adopted by the entire organization. • Ensured 100% training completion for over 1.2K leaders in less than six months including “Communicating Simply”, “Providing Coaching & Feedback”, and “Effective Decision Making” leadership pop-ups. • Served as the Co-Lead for the newly formed Parent in Partnership Employee Resource Group. Drove membership, planned events, and created a strategic roadmap. Grew to over seventy-five members in less than six months.
AsurionManager, Leadership & Development
Nov. 2018 - Oct. 2022SmyrnaDirected the talent development strategy for over 1.2K front line employees in supply chain in Tennessee, Kentucky, and the Philippines. Identified opportunities to dual skilling or cross-train employees to increase productivity while creating new job opportunities. • Created development programs for a 1.2k person frontline supply chain population, introducing job shadowing, new career paths, and providing external education resources.
• Launched a protégé skills program with a permanent transfer rate of 80% for participants, meeting operational demand while providing growth opportunities for over eighty front line employees over the last four years. • Spearheaded a multi-week orientation program, extending onboarding to provide a comprehensive experience and improve retention.
AsurionSenior Manager
May. 2015 - Nov. 2024Nashville, Tennessee, United States• Strategically collaborated with cross-functional teams to drive professional development, retention, and equitable promotion criteria.
• Developed and managed a team of direct reports through recruiting, training, and performance evaluation.
• Negotiated with finance to establish a dedicated training budget to enhance employee engagement.
AsurionEmployee Relations Manager
May. 2015 - Nov. 2018GrasssmereManaged complex employee relations issues to ensure a safe and positive work environment for employees. Addressed workplace concerns, conducted investigations, interpreted HR policies, advised on compliance with employment laws, and implemented strategies to enhance employee satisfaction and engagement. Worked cross-functionally with leaders, HR, and legal. • Guided leaders through complex ER scenarios, including EEOC cases, severance, and escalated employee situations, with zero EEOC cases in areas supported.
• Developed an EEOC-compliant severance playbook, serving as the model for all severance agreements at Asurion.
Corizon Health INCEmployee Relations Specialist
Mar. 2011 - May. 2015Brentwood, TNOversaw complex employee relations issues, guided leadership on best practices, and promoted compliance with labor laws and organizational policies.
• Created new manager training and de-escalation programs, significantly reducing legal suits and settlement costs.
• Interpreted and applied company policies consistently, advising leaders on proper application and adherence.
HealthStreamHuman Resources Generalist
Apr. 2008 - Mar. 2011Nashville, TNProvided a broad range of support to leadership including employee recruitment, managing employee relations issues, assisting with performance management, and advising on benefits & compliance.
• Streamlined recruitment, onboarding, and HR policy documentation for a Nashville team, achieving a 100% retention rate for new hires at time of departure.
• Functioned as a first point of contact for employee queries, concerns, and complaints, offered guidance and ensured effective communication between employees and management.
• Assisted in implementing employee development plans, supporting initiatives for career growth and skill enhancement.
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