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Work Background
Progressive InsuranceInsurance Adjuster
Sep. 2023United States
GEICOAuto Damage Adjuster
May. 2018 - Sep. 2023Illinois
Tammy Wilson State FarmLicensed Insurance Producer
May. 2017 - May. 2018Newton, Illinois
St. Elmo Pet ClinicDog Groomer & Vet Assistant
Jul. 2013 - Jun. 2017St. Elmo, IL• Consulted clients regarding sanitary measures, feeding, general care, medical conditions, and treatment options.
• Communicated frequently with veterinarians and veterinarian assistants regarding animal prognosis and care plans.
• Coordinated customer payments and billing. • Scheduled and confirmed patient appointments; operated clinic software and multi-line telephone system.
• Order, receive, and maintain office supplies.
• Assisted veterinarians in examining animals.
• Maintained confidential files and records
• Assisted veterinarians with surgical procedures.
• Prioritized animal safety and comfort consistently.
• Adhered to high standard of safety, cleanliness, and professionalism.
Lucky Dog Professional Grooming SalonOwner & Dog Groomer
May. 2011 - Sep. 2013Watson, IL• Created and implemented a business plan including: research regarding market trending items and services, researching competitor pricing, completing purchase orders, developing processes for success.
• Employed, managed, and mentored one staff member.
• Created employee and personal work schedules; prioritized appointments given client needs.
• Remained apprised of technology & marketing options for recruiting new customers—e.g., Facebook, VistaPrint.
• Performed grooming duties including: breed-specific hair cuts, bathing, trimming nails, drying and fluffing coats, cleaning ears, hygiene needs, transporting animals, and other specialized services.
• Consulted clients regarding grooming needs, socialization needs, and promoted healthy habits for animals.
• Developed a returning customer base.
FastenalSales Support
Jul. 2009 - May. 2010Effingham, IL
TGI FridaysServer
Jul. 2007 - Aug. 2009Effingham, IL
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