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Work Background
NokiaSenior Technical Support Engineer
Apr. 2016 - Dec. 2024Brazil, Rio de Janeiro• Install and Upgrade NetAct software using VMware hypervisor on top of diverse hardware layers as well as Cloud variant (OpenStack)
• Hardware expansion in existing virtualized-infra (Server / Storage)
• Implement, deploy and maintain backup solutions (DELLEMC, HP)
• Provide end-to-end customer care support (attending 24x7 support)
• Troubleshoot NetAct issues and tickets for entire LAT / Europe regions including Brazilian operators such as TIM, Claro and Vivo
• Integrate vast majority of telecom network elements to different NMS
• Multi-vendor integration
• Plan and execute NetAct Installation/Upgrade (as Technical Manager Role)
AltranApplication Support Engineer
Nov. 2013 - Mar. 2016Brazil, Rio de Janeiro• Technical support of Huawei SDP product including installation and upgrade
• Participate in emergency support (24x7)
• Troubleshoot SDP platform issues/tickets of central and local nodes for entire Latin America
• Integrate various VAS services (eg. SMS, MMS, WAP) to SDP platform
• Expand hardware equipment including Huawei blade servers, Huawei storage (OceanStore), disk arrays and Server components
NokiaL2 Technical Support Engineer
Sep. 2008 - Mar. 2013Brazil, Rio de Janeiro• Provide high qualified and advanced NetAct technical support to big customers (i.e.: T-Mobile US and AT&T)
• Troubleshoot OSS issues remotely and on-site
• Participate in emergency service support (24x7) delicately for North America
• Implement LTE trial for North American customers (T-mobile US and Bell Canada) including LTE network elements integration/performing test cases/FM, PM and CM evaluation
• Perform integration of various 2G/3G/4G(LTE) Network Elements in OSS
• Test and install SW releases updates (patches, change deliveries)
• Plan OSS implementation/installation projects
• Produce OSS related technical site-specific documents
• Network SW validation on test bed
• Perform preventive checks with maintenance system actions
• Provide O&M assistance based on each customer's premises
• Provide end-to-end customer care
• Participate in several acceptance test cases and forward tests
• Schedule and manage emergency conf-call between support team and customer team
• Provide on-job training for junior personnel
NokiaOSS Administraor
Jun. 2006 - Jul. 2008Iran, Tehran• OSS Administration for Irancell Project based on 2G and 3G telecommunication equipments
• HP-UX Administration and EMC CX500 Implementation and configuration
• OSS Upgrade (from 4.0 to 4.1)
• OSS Commissioning and installation (HP-UX, LinAs, GUIS)
• 2G, 3G and VAS elements integration to NetAct based on CLNS, SNMP and RPC protocol
• Network doctor BSS and Reporting Suite applications installation and maintenance
• SW updates and patches installation
• High qualified troubleshooting in OSS area
• Network security (managing user access to network via secure VPN)
TaliyaOSS Administrator
Jul. 2005 - Jun. 2006Iran, Tehran• Install, configure and maintain Siemens & Alcatel OSS Applications in Taliya telecom Project such as: Radio Commander, Switch Commander, WebCSC, Netviewer, TNMS, Interconnect Billing, Spots, IN@Commander, Service Xpress, OMCR, LASER, NPA and etc. on both Client and Server (Windows and Solaris platforms)
• Backup/Recovery administration in both UNIX and Windows environments through VERITAS and Legato application
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