Requests
5
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
NokiaSenior Technical Support Engineer
Apr. 2016 - Dec. 2024Brazil, Rio de Janeiro• Install and Upgrade NetAct software using VMware hypervisor on top of diverse hardware layers as well as Cloud variant (OpenStack)
• Hardware expansion in existing virtualized-infra (Server / Storage)
• Implement, deploy and maintain backup solutions (DELLEMC, HP)
• Provide end-to-end customer care support (attending 24x7 support)
• Troubleshoot NetAct issues and tickets for entire LAT / Europe regions including Brazilian operators such as TIM, Claro and Vivo
• Integrate vast majority of telecom network elements to different NMS
• Multi-vendor integration
• Plan and execute NetAct Installation/Upgrade (as Technical Manager Role)
AltranApplication Support Engineer
Nov. 2013 - Mar. 2016Brazil, Rio de Janeiro• Technical support of Huawei SDP product including installation and upgrade
• Participate in emergency support (24x7)
• Troubleshoot SDP platform issues/tickets of central and local nodes for entire Latin America
• Integrate various VAS services (eg. SMS, MMS, WAP) to SDP platform
• Expand hardware equipment including Huawei blade servers, Huawei storage (OceanStore), disk arrays and Server components
NokiaL2 Technical Support Engineer
Sep. 2008 - Mar. 2013Brazil, Rio de Janeiro• Provide high qualified and advanced NetAct technical support to big customers (i.e.: T-Mobile US and AT&T)
• Troubleshoot OSS issues remotely and on-site
• Participate in emergency service support (24x7) delicately for North America
• Implement LTE trial for North American customers (T-mobile US and Bell Canada) including LTE network elements integration/performing test cases/FM, PM and CM evaluation
• Perform integration of various 2G/3G/4G(LTE) Network Elements in OSS
• Test and install SW releases updates (patches, change deliveries)
• Plan OSS implementation/installation projects
• Produce OSS related technical site-specific documents
• Network SW validation on test bed
• Perform preventive checks with maintenance system actions
• Provide O&M assistance based on each customer's premises
• Provide end-to-end customer care
• Participate in several acceptance test cases and forward tests
• Schedule and manage emergency conf-call between support team and customer team
• Provide on-job training for junior personnel
NokiaOSS Administraor
Jun. 2006 - Jul. 2008Iran, Tehran• OSS Administration for Irancell Project based on 2G and 3G telecommunication equipments
• HP-UX Administration and EMC CX500 Implementation and configuration
• OSS Upgrade (from 4.0 to 4.1)
• OSS Commissioning and installation (HP-UX, LinAs, GUIS)
• 2G, 3G and VAS elements integration to NetAct based on CLNS, SNMP and RPC protocol
• Network doctor BSS and Reporting Suite applications installation and maintenance
• SW updates and patches installation
• High qualified troubleshooting in OSS area
• Network security (managing user access to network via secure VPN)
TaliyaOSS Administrator
Jul. 2005 - Jun. 2006Iran, Tehran• Install, configure and maintain Siemens & Alcatel OSS Applications in Taliya telecom Project such as: Radio Commander, Switch Commander, WebCSC, Netviewer, TNMS, Interconnect Billing, Spots, IN@Commander, Service Xpress, OMCR, LASER, NPA and etc. on both Client and Server (Windows and Solaris platforms)
• Backup/Recovery administration in both UNIX and Windows environments through VERITAS and Legato application
Intch is a Professional Networking App for the Future of WorkSee more people like Hessam on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
489368 people
17
IT Project Manager @ Freelancer
26
Mobile Engineer @ Raiô Benefícios
15
.Net Fullstack Developer/Angular Developer @ Webfis Processamento de Dados Ltda
41526 people
19
IT Executive | CIO | CTO | CDO @ Self Employed
15
Socio @ Domti
43
Digital Entrepeneur @ Smarts55