McDonald'sGlobal Endpoint Security Service Manager
Aug. 2022 - Feb. 2024Chicago, Illinois, United States• Managed deployment of SentinelOne Endpoint Detection Response cybersecurity solution as part of the Global Technology Risk Management’s cybersecurity service engineering organization, securing over 220K corporate and restaurant endpoints in 119 countries worldwide • Managed $2 million dollar service budget, including technical support resource allocation, to reduce costs of market-level security operations • Collaborated with McDonald’s senior legal counsel to complete 3rd party data privacy assessments via OneTrust and identify gaps in GDPR compliance, addressing enduser privacy concerns without compromising endpoint security functionality • Effectively coordinated communication between internal and external stakeholders during live incident response, as part of 24x7x365 global escalation coverage • Worked cross-functionally with solution architecture to complete AWS integrations with SentinelOne, improving threat visibility of critical infrastructure • Increased beta testing program participation globally by 60% from Q1 to Q3 2023 • Facilitated quarterly product training sessions as endpoint security Subject Matter Expert, targeting market CIOs and SOC teams to illustrate the product's threat containment capabilities and reduce annual support ticket escalations by 15% in FY23