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Work Background
The Writing WivesCo-Owner
Jan. 2019Danvers, MAA small marketing agency for authors by authors Mal and Jill Cooper! We provide marketing and advertising coaching across multiple platforms including Facebook Ads. We also work with authors on web design, book covers branding, online classes to teach advertising and writing sales copy. We also have non-fiction books written to help authors learn how to advertise, how to market, and how to go from part-time to full-time. Together we can help you achieve your dream career.
Cooper's Custom ProjectsCustomer Support/Book Keeping
Jan. 2013 - Jan. 2019Danvers, MassachusettsField customer questions in regard to custom-built furniture and handling inquiries, finding new sales, including social media. Handle bookkeeping, incoming and outgoing payments, tracking expenses.
Self Published AuthorAuthor
May. 2012Writer of YA, paranormal, dystopian, action adventure, full length novels and shorts.
Your Author SiteSales & Marketing
Apr. 2009 - May. 2010Responsible for Sales, Marketing, and Customer documentation on a custom system designed to give writers a professional affordable website they can maintain themselves.
NoSquare SoftwareOperations
May. 2008 - Mar. 2010I provide customer support, technical docmentation, billing support, as well as working in a sales role capacity to obtain new clients.
DataOne SoftwareSupport and Training Manager
Jun. 2005 - Jun. 2008Provided customer support to the automotive industry on our products ranging from inventory management, to website content. Fostered business relationships with clients. Built training procedure and wrote online training manuals. Saw the support team grow from a department of 1 to 5 successfully. Helped build DataOne Software up from 75 clients when i was first hired to over 1000.
Dominion EnterprisesSupport and Training Manager: DataOne Software
Jun. 2005 - Jun. 2008• Built Support and Training department from one employee to five.
• Built Support Department from the ground up. Including procedure, knowledgebase, manuals, training guidelines and more.
• Saw company through its startup phase with 75 clients up to 1000.
• Trained, supervised, and evaluated support staff.
• Wrote training curriculum used by the sales department when training new clients or pitching to potential customers.
• Worked very closely with other department heads to ensure the needs of clients were met; development, web design, CEO.
• Communicate with development on customer feature requests, bug fixes and more. Suggest new features to the software to improve client use. Acted as liaison between support and development.
• Provide services for Dealerships for inventory management, web hosting. • Oversaw day to day operations of department, customer retention, and new signups.
iLan GameSupport and Sales Manager
Apr. 2002 - Jun. 2005Was responsible for all new sales, fielding inbound inquries Was responsible for handling all customer support issues. Maintained over 500 game servers across a national colocation network (Boston, NY, Dallas, San Fransisco, Toronto). Was responsible for setting up the game servers, user permissions, ini files, and server maintenance.
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