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Work Background
LibraryPassSales Manager
Sep. 2024Library Pass is a forward-thinking company dedicated to expanding access to educational and engaging digital content for schools and libraries. Our flagship product, Comics Plus, offers unlimited, simultaneous access to thousands of digital comics, graphic novels, and manga, empowering readers of all ages to explore, learn, and enjoy.
T-MobileSenior Expert, Enterprise Business Development
Nov. 2023 - Sep. 2024Orlando, Florida, United States-Utilize Salesforce, cold calls, and email to generate new sales opportunities
-Identify the needs of prospects, and suggest appropriate products or services
-Build long-term, trusting relationships with prospects to qualify leads as sales opportunities
-Set up meetings or calls between (prospective) customers and sales executives
-Consistently exceeded sales quotas by 150%+ month over month
-Actively contributed as a Magenta Mentor, providing training and best practices to struggling SDRs
T-MobileExpert, SMB Sales Development
May. 2022 - Oct. 2023Florida, United States-Utilize Salesforce, cold calls, and email to generate new sales opportunities
-Identify the needs of prospects, and suggest appropriate products or services
-Build long-term, trusting relationships with prospects to qualify leads as sales opportunities
-Set up meetings or calls between (prospective) customers and sales executives
-Consistently exceeded sales quotas by 150%+ month over month
-Actively contributed as a Magenta Mentor, providing training and best practices to struggling SDRs
Dixon Golf, Inc.Golf Tournament Consultant
Apr. 2022 - Oct. 2023East Coast Region- Booking and assisting charity golf tournaments with on-course activities and fundraising.
- Consulting charity golf tournaments on elevating sponsorship options and increasing player participation.
- Selling on-course games, custom products and hole-in-one insurance to tournaments
trustaffAccount Executive, Special Accounts (Healthcare)
Jan. 2022 - May. 2022Remote-Utilized relationship building skills to assess healthcare professional goals and which assignments will provide the best fit for their needs
-Evaluated, screened, and interviewed potential candidates
-Cultivated and nurtured relationships that produced loyalty and promoted a long term working relationship with our traveling healthcare professionals
-Communicated regularly with healthcare professionals regarding assignment-related details
-Negotiated wage rates and other terms and conditions of employment with candidates, and gained commitment from candidates for current and future job requirements
-Evaluated candidate strengths and needs to identify potential job opportunities for candidates
-Met individual established metrics with the goal to exceed them each week
Magruder Eye InstituteFloor Supervisor/Clinical Research
Jun. 2021 - Dec. 2021Orlando, Florida, United States-Developed, recommended, implemented and maintained an overall organizational technician structure, systems, and staffing plan to effectively accomplish the goals and objectives of the clinic; ensuring timely and resource-efficient responses to clinic needs
-Oversaw the day-to-day operations, clinic flow and ultimate performance of technicians. Partnered with clinic management to plan, manage and communicate operational changes
-Manages all aspects of technician operations while controlling labor costs and clinic expenses. Maintains functional knowledge of staff responsibilities
-Maintained clinical knowledge and technical expertise; assisted physicians in providing care and testing; assisted in minor outpatient procedures; performed various forms of testing and use of related equipment
-Maintained awareness of long and short term goals of the clinic, incorporating them in the overall administrative direction and coordination of services provided and in recognizing opportunities for enhancement of services
-Created and participated in core compliance training and activities including training for fluorescein angiography photography and injections
-Contributes to the establishment, implementation and evaluation of short and long range goals, objectives, strategies plans, policies, procedures and guidelines
CENTRAL FLORIDA RETINAOphthalmic Technician/Clinical Research
Apr. 2019 - Mar. 2021Orlando, Florida• Make introductions and establish rapport with patients. Initiate patient evaluation, documenting
the chief complaint, history of present illness, review of systems, and all pertinent ocular findings
accurately and in accordance with compliance guidelines.
• Perform pre-exam testing to include visual acuity assessment, including pinhole and glare testing,
confrontational visual field testing, assess extraocular muscles, pupillary evaluation, tonometry,
assess angles, pupillary dilation, and all other patient services as requested by the physician
including special tests such as color vision screening, stereopsis, and dry eye testing.
• Perform lensometry and specialized testing such as visual fields, keratometry, A/B scans, and
ophthalmic photography optical coherence tomography (OCT), Optical Biometry (IOL Master and
Lensstar).
• Perform retinoscopy and refractometry.
• Assist with minor surgical procedures or laser treatments in the office.
• Complete requests for prescription refills as authorized by physician, with full documentation in
patient chart.
• Educate patients regarding administration of medications and pre- and post-operative instructions
as directed by physician.
• Assist with fitting contact lenses and instruct patients in care and insertion of lenses.
• Conduct inventory of ophthalmic supplies, including pharmaceuticals and instruments on a
regular basis.
• Assist with maintenance of clinical examination equipment.
• Clean surgical instruments in preparation for sterile processing.
• Inspect instruments periodically for damage, send for repair, and request a replacement, as
necessary.
• Check temperature of medical refrigerator daily.
• Check expiration date and inventory of culture plates, media, etc., kept in refrigerator and replace,
as necessary.
• Open and close exam lanes daily
• Follow all safety procedures as per guidelines.
Florida Eye ClinicOphthalmic Technician
Feb. 2017 - Mar. 2019Orlando, Florida Area• Make introductions and establish rapport with patients. Initiate patient evaluation, documenting
the chief complaint, history of present illness, review of systems, and all pertinent ocular findings
accurately and in accordance with compliance guidelines.
• Perform pre-exam testing to include visual acuity assessment, including pinhole and glare testing,
confrontational visual field testing, assess extraocular muscles, pupillary evaluation, tonometry,
assess angles, pupillary dilation, and all other patient services as requested by the physician
including special tests such as color vision screening, stereopsis, and dry eye testing.
• Perform lensometry and specialized testing such as visual fields, keratometry, A/B scans, and
ophthalmic photography optical coherence tomography (OCT), Optical Biometry (IOL Master and
Lensstar).
• Perform retinoscopy and refractometry.
• Assist with minor surgical procedures or laser treatments in the office.
• Complete requests for prescription refills as authorized by physician, with full documentation in
patient chart.
• Educate patients regarding administration of medications and pre- and post-operative instructions
as directed by physician.
• Assist with fitting contact lenses and instruct patients in care and insertion of lenses.
• Conduct inventory of ophthalmic supplies, including pharmaceuticals and instruments on a
regular basis.
• Assist with maintenance of clinical examination equipment.
• Clean surgical instruments in preparation for sterile processing.
• Inspect instruments periodically for damage, send for repair, and request a replacement, as
necessary.
• Check temperature of medical refrigerator daily.
• Check expiration date and inventory of culture plates, media, etc., kept in refrigerator and replace,
as necessary.
• Open and close exam lanes daily
• Follow all safety procedures as per guidelines.
Riverside Health SystemCertified Ophthalmic Assistant
Feb. 2013 - Jan. 2017Hampton, VA
Riverside Health SystemExecutive Administrative Assistant
Feb. 2013 - Nov. 2014Newport News, Virginia, United StatesPrepared documents, reports and presentations for executives and board members using advanced software proficiencies.
Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Screened calls and emails and initiated actions to respond or direct messages for 2 executives.
Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
Processed travel expenses and reimbursements for 2-member executive team and senior management group.
Distributed company-wide announcements, booked conference rooms and coordinated catering for staff development meetings.
Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
Isle of Wight Family PracticeMedical Office Supervisor
Jun. 2008 - Jun. 2012Smithfield, Virginia, United StatesDeveloped and implemented office policies and procedures with business owner.
Oversaw all financial operations, including billing and coding.
Supervised, trained, and evaluated administrative staff.
Hired and onboarded new administrative staff.
Ensured that customer service standards are met.
Collaborated with nurse/MA, doctor, and business owner.
Worked with executives to set goals, objectives, and budgets.
Ensured regulations, guidelines, and standards are followed (i.e. HIPAA).
Utilized popular software for electronic health records (EHR), billing, scheduling, and payroll software.
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