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Network Power<100 people
Roles
💸100%
Marketing
✨100%
Business Owner
🧑💼100%
C-level Executive
Geos
🇬🇧100%
United Kingdom
Work Background
Lilly & Jace Kids BoutiqueOwner
Feb. 2021Baton Rouge, Louisiana, United States
Neighbors Federal Credit UnionMember Experience Specialist
Aug. 2018 - Apr. 2020Baton Rouge, Louisiana Area• Analyze member accounts, recommend/sell products and services that are beneficial to the member • Received member complaints & resolved those complaints in a timely manner • Implemented & launched new complaint system platform with software company, Quantivate • Mange Excel spreadsheets for complaint trends, detractor reports, and application/product conversions. • Track process improvements and report recommendations monthly • Assist VP of Sales & Service when needed for reports, meetings and sales conferences.
Pro-Drive OutboardsSocial Media Coordinator
Mar. 2018Loreauville, Louisiana, United States• Build brand awareness, product interest and geographical brand recognition • Analyze for growth & activity run social media platforms: YouTube, Facebook, Instagram • Monitor & maintain Google Business account and ads • Book & plan events to showcase products, further strengthen brand, and create leads for sales • Manage/order brand swag to expand brand awareness
Ascension Credit UnionMarketing / Business Development Officer
Feb. 2018 - Jun. 2018Gonzales, Louisiana• Responsible for development, implementation & execution of Ascension CU’s marketing & BD strategic plan
• Created monthly reports for Board of Directors; this included: Pulling Trail Balance Report & creating Excel spreadsheets for the products sold each month, filtered by lender • Coordinated, directed events & product launches
• Managed vendor relationships, controlled product orders & supplies
• Served as the face of the CU, creating strong relationships with businesses in the community
• Evaluated member’s needs & market trends; Recommended where improvement was needed for growth of the CU
• Controlled social media, marketing campaigns, email blast & the phone system
• Directed the company’s website management
Neighbors Federal Credit UnionDirect Loan Funding Specialist
Dec. 2016 - Feb. 2018Baton Rouge, LA• Funding approved loans in accordance with Credit Union guidelines in a high volume environment called the Lending Call Center
• Effectively pursue cross sell opportunities and sell Credit Union products such as Credit Life, Credit Disability, GAP Plus and Mechanical Repair Coverage • Examine documents to provide accuracy and compliance with underwriting guidelines and stipulations
• Accommodate a high level of customer service with educating consumers on their loan
• Answer telephone, credit and information requests and work through difficult member situations in a timely manner
• Maintain positivity with every call and provide members with empathy and solutions
• Quickly pick up on members’ emotional drivers and build rapport with those members • Comply with all federal and state laws, as well as organizational policies, procedures and processes including; but not limited to, those related to the BSA, Identity Theft Red Flags, OFAC, and the SAFE Act
H&E Equipment Services, Inc.Customer Master
Feb. 2016 - Dec. 2016Baton Rouge, LouisianaProcessed H & E Equipment credit applications for 84 branches within 22 states. Additionally, I provided administrative support to the credit department and Regional Credit Managers. This included: setting up new accounts, changing customer information, updating reports, assisting employees with vendor forms and training employees.
When I started at H&E Equipment Services, the corporate office in Baton Rouge was only evaluating its own credit applications. Within two months, I earned the respect of the Regional Credit Manager from Dallas and was assigned a second region. In month three, I again exceeded expectations and was assigned a 3rd region’s credit applications and in month five, I earned the 4th and final region's credit applications. Each time my dedication to accuracy and processing speed was recognized by the Regional Credit Managers. This entire process was scheduled by management to take over a year, however with determination, I helped the company reach their goal in five months.
I processed approximately 65 applications per day, in addition to my other work tasks. Processing credit applications included creating checklists in excel, entering application data into SAP database, running reports on Equifax, CreditSafe & Cortera, analyzing all data and making a decision on the application.
Healing Place ChurchSmall Group Leader
Mar. 2015 - Jan. 2016Gathering JV students together consistently by leading them to grow spiritually. Being a leader for HPC is being a role model for young, female students by discipling to them and helping them make rational, Christian decisions. Further more, being a leader at HPC is like being a counselor by guiding these young females to live a safe, moralistic, levelheaded lifestyle.
PANDORA A/SSales Associate/Designer
May. 2014 - Dec. 2014Baton Rouge, Louisiana AreaMulti-tasked while delivering excellent customer service. Provided a fun, full-service shopping experience for each Pandora guest. With my effective communication skills, customer relationships were built for return of business. Ability to resolve problems by phone or in person within a timely manner to keep customers happy.
Dale Carnegie TrainingGraduate Assistant
Mar. 2014 - Jun. 2014The Winner InstituteEffective Communications and Human Relations Skills for Success. Completed this Dale Carnegie course while attending LSU. Focused on what makes successful business people in work and life. Taught classes and delivered presentations on how to empower others, boost engagement levels, strengthen relationships, manage stress and adapt to fast change. To teach these classes it required me to read and be prepared before each class. This was necessary for giving directions to the class and getting them to perform in the correct manor. Confidentiality was a must to the students. The students spoke with me on their development inside and outside of class.
Sunglass HutSales Associate
Mar. 2014 - Jun. 2014Mall Of LouisianaCustomer Service was required to fulfill customer's needs with service, sales, repairs, returns and aiding customers in locating merchandise etc. Represented Luxottica on a daily basis with a sharp, professional attire and a clean, positive attitude. Ensured that each customer of Sunglass Hut received individual, rock star treatment through service and outstanding product knowledge. Effective communication skills were required for meeting sales. Known for achieving strong sales numbers weekly, including outselling store manager on various occasions.
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