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Work Background
Florida BlueSr. Scrum Master
Oct. 2022Miami Beach, Florida, United StatesScrum Master role for multiple teams. Also point of contact SM for Kanban teams. Acting Agile Coach. Responsible for training new SMs. Also fill-in Project Manager and backup Program Manager. Responsible for working with moving hybrid teams to SAFe/scaled methodology. Defining new processes for multiple methodology styles within the PMO. Rally subscription manager and speaker at Rally User meetings.
TEKsystemsScrum Master
Apr. 2020 - Nov. 2024FloridaBlue, Jacksonville FL Scrum Master for two Scrum teams, both fully remote. Conduct all ceremonies and meetings in a remote format utilizing Skype and then MS Teams after rolling off Skype Assist with SM duties for a 3rd fully remote team – this team is newly transitioned to both Agile overall and SAFe specifically, so working with them on basics of the various methodologies Work closely with the Project Managers of my teams to manage dependencies, risks, and timelines from Discovery/Definition work through Production releases and Warranty (Post-Production) fixes Assist in creating and maintaining project timelines in MS Project Coordinate with the PMO for the Domain to determine best practices for project setup/maintenance in Rally Maintain documentation for SDLC internal audits and HITRUST audits using both SharePoint and Rally Coordinate with the Agile Coaches on coaching teams and individuals on Scrum processes and best practices Track and maintain backlogs, Sprint/Iteration work, PI Planning timeboxes and release milestones using Rally Coordinate with the PMO for the Domain to determine best practices for project setup/maintenance in Rally
Signature ConsultantsScrum Master, Supply Chain
Dec. 2018 - Mar. 2020United Airlines, Chicago, ILSM for 3 teams with both on- and offsite team members
Customized Scrum and created process for definition and delivery work
Responsible for release train management including dependencies, issues, and risks
Conducted coaching for team members on Agile and Scrum methodologies to help them transition to an Agile environment
Provided tactical direction and guided team through defining best practices
Organized and facilitated project planning, daily stand-ups, reviews, retrospectives, sprint/release planning, demos and other Scrum-related meetings
Maintained sprint boards – both electronic and physical
Developed metrics and reporting processes to provide transparency to all affected teams and management and help the team improve performance
Implemented issues tracking process in TFS to effectively track impediments against user stories as well as project-level issues
Created and administered/customized project within TFS using Visual Studio and trained team on use of the tool
Created and maintained test suites using Microsoft Test Manager
Signature ConsultantsScrum Master
Dec. 2018 - Mar. 2020Chicago, Illinois, United States
UnivarScrum Master
Apr. 2018 - Dec. 2018Downers Grove, IllinoisScrum Master for both eComm project and run teams. Responsible for all ceremonies and reporting. Currently overseeing three scrum teams and a kanban team. Project and run teams both have in-house resources as well as remote and offshore. Responsible for managing the project lifecycle and documentation from project kickoff through SIT/UAT/Production/post-production support.
Ahold DelhaizeScrum Master
May. 2017 - Apr. 2018Chicago, IllinoisScrum Master over three development teams - web development as well as apps (Android and iOS). Conduct all scrum ceremonies, monitor and assist with team health and communication, and work to remove impediments. Responsible for all team reporting. Lead efforts to improve efficiency in Jira for all teams, BAs, POs, and other Jira users. Create/maintain pages and cards in Domo for consumption by both technical project members and the business. Guide BAs and POs in crafting epics, the process of breaking down epics into stories, and the process of crafting good user stories. Assist Jira admin in making updates to workflows. Monitor and report on pull requests in Stash/Bamboo. Lead multi-location showcase. Work as lead SM contact for offshore and remote US location teams. Main products used: Atlassian products (Jira, Confluence, Bamboo, Stash), Microsoft suite products (mostly Excel), Google drive,/sheets, etc, Serenity, Domo.
AFNTechnical Product Manager
Oct. 2016 - Apr. 2017Niles, IL- Product Manager for internal ticket tracking software
- Project Manager for new business acquisition team - Scrum Master for development team - Jira Administration
- Created Smartsheets reports as well as bug tracking processes to link to Jira
- Created project pages and documentation using Google Sites
- Worked to help build out/define PMO processes and documentation
- Worked with PMO and business on discovery/definition processes and best practices
- Guiding both the team and business organization on how to use Agile/Scrum practices
- Working with the team on how to estimate stories and create a backlog
- Creating reporting to review effort, time spent, and team health
- Single-team, single-project environment
- Assisted other departments with project management needs (ex: training department on planning training roll out for new software)
Cappex.comScrum Master / Project Manager
Aug. 2015 - Sep. 2016Chicago- Guiding the team and organization on how to use Agile/Scrum practices
- Working with the team on how to estimate stories and create a backlog
- Creating reporting to review effort, time spent, and team health
- Manage some non-scrum / non-agile marketing projects
- Jira administration
- Capitalization reporting for financial department
- Single-team, multiple-project environment
Cars.comScrum Master
Oct. 2014 - Jul. 2015Greater Chicago Area- Guiding the team and organization on how to use Agile/Scrum practices - Guiding the team on how to get the most of out self organization - Guiding the team on self organizing
- Removing impediments or guiding the team to remove impediments
- Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged
- Facilitating getting the work done
- Facilitating discussion, decision making, and conflict resolution - Assisting with internal and external communication, improving transparency, and radiating information - Supporting and educating the Product Owner and Analyst, especially with respect to grooming and maintaining the product backlog. - Providing all support to the team using a servant leadership style whenever possible, and leading by example
Cars.comAssociate Product Manager
Mar. 2014 - Oct. 2014Greater Chicago Areamanaging delivery processes
maintaining and updating short term roadmap for product
maintaining and updating long term roadmap for subset of product
communicating out status, any changes, risks, etc
coordinating delivery work between multiple product teams based on a centralized roadmap
Cars.comProduct Analyst
Jan. 2012 - Mar. 2014Greater Chicago Areaunderstanding and following agile scrum philosophy and processes
building and maintaining a backlog of stories
working with architecture, user experience, and delivery teams to understand the needs/requirements to build pages based on wireframes
updating the product owner on delivery status
Cars.comOnline Support Manager
Dec. 2010 - Jan. 2012
Cars.comSupervisor
Aug. 2006 - Dec. 2010Lead a team of 6-9 Tier I Internet Support Specialists - assist in overseeing full Dealer Support team
Create several reports in order to analyze productivity of the team to determine project availability and growth areas, as well as to determine any training issues or necessary staffing changes
Maintain team day to day:
Process timesheet information for current team members, interview new hires and process new hire forms for team members, also perform mid year and year end performance appraisals for all team members. Ensure team follows proper procedures and that all interactions with our customers are complete, accurate, and professional. Responsible for motivating and monitoring the performance of the team in order to meet all service level agreements.
Identify technology and process improvements and coordinate improvements with other departments internally Projects: Created three part plan for integrating Social Media platforms into the existing customer service processes for internal and external customers.
Phase 1 - utilizing Twitter accounts for the support team. Plan included processes for monitoring Twitter feeds for various keywords to proactively find potential technical or customer service issues, as well as a plan for updating followers to new processes and the turnaround times of relevant ticket queues
Phase 2 - creating Facebook fan pages for the multiple Operations teams for use with interacting with internal and external customers.
Phase 3 - utilizing YouTube channels for posting training and how-to videos and for fostering discussion between Account Managers and customers regarding training needs and requests
Involved with planning and implementation of Support Chat
Included requirements gathering, and creating testing processes
Involved with planning and implementation of the Dealer Chat feature
This included deciding on the department procedures, writing all training documentation, and training the Support team
Cars.comInternet Support Specialist
Mar. 2005 - Aug. 2006
Roto-RooterRegional Assistant / Administrative Assistant - Operations
Jan. 2003 - Mar. 2005Perform all administrative functions for the Regional Manager including correspondence, travel arrangements, filing, and coordinating conference calls. Tracked financial data for 12 local branches for reporting to CEO. Also responsible for special projects including offsite meeting planning and conducting training for other managers on Standard Operating Procedures. Accomplishments at Roto-Rooter: Employee of the Month awarded first full month of employment for exceptional assistance in reorganizing the local branch for annual audit. First audit in several years completed without a penalty on the branch.
Electronic ManagerHelp Desk / Trainer / Installer
Aug. 2002 - Jan. 2003Calumet City, IL
Gallagher Asphalt CorporationOther Projects
Jan. 1996 - Jan. 2001Designed and implemented invoicing program using MS Access for JFG which included writing a manual for the program and training all employees. Invoicing program was used actively for 5 years. Also wrote the manual for the in-house scale program for Gallagher Asphalt Corp.
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