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Work Background
ChristianaCareEnterprise Project Manager
Mar. 2022Wilmington, Delaware, United StatesProject Leader in the Enteprise Portfolio Management Office - Member of the project team for development of the long-term partnership between ChristianaCare and Highmark Health to transform the health care outcomes in Delaware. This includes the design and development of a Snowflake shared data platform to be used by a new business entity to implement the partnership objectives. Leading a matrixed team of representatives from the new partner entity leadership, as well as Highmark Health and ChristianaCare IT, Data Governance and Population Health Analytics.
Oxford Global ResourcesProject Manager
Sep. 2021 - Mar. 2022Newark, Delaware, United StatesWorking for Essential Utilities / Aqua America IT department - Dedicated Program Manager to the Department of Finance. Managed two technology improvement programs – Accounts Payable Automation and Account Reconciliation / Journal Entry Review and Approval automation software package implementations.
Brandywine TechnologyProgram Manager
Apr. 2020 - Sep. 2021United StatesPROGRAM MANAGER – Dedicated Program Manager to the Department of Labor, Division of Unemployment Insurance. Managed the technology modernization program for unemployment insurance systems. Lead the assessment and formation of the fraud prevention program, including the integration to the Social Security Administration and the NASWA Integrity Data Hub. Integrated business processes with the banking identification and account validation services. Implemented cloud-based solution for the COVID-19 PUA and PEUC program administration and integration to the legacy applications.
LeftLane SystemsITSM Project Consultant
Sep. 2018 - Apr. 2020Newark, DEImplementation of the ITIL framework in conjunction with the CIO and IT team of regional cloud and data center and recovery services provider.
Chesapeake Utilities CorporationManager - IT Projects
May. 2017 - Sep. 2018Dover, DEManaged a team of project managers and business analysts supporting corporate capital and expense information technology projects in Delaware, Florida, and Ohio. Direct quality assurance strategy, measurement and long-term maturity of the project portfolio. Organize and manage a technology project portfolio (153 projects) budget of $25 million. Oversee all aspects of portfolio performance management.
MetLifeSr. Project Manager
Sep. 2014 - May. 2017Wilmington, DEProject Management Office, Program Manager Act as Project Manager for actuarial modeling projects for international applications. Modeling Run-Time Environment Rollout Japan MetLife modeling evolution and standardization projects. Basis merges and production process engineering. Program management of model merge in Czech Republic, Romania and Hungary MetLife national actuarial departments. Consultant to the PMO in the MetLife Globa l Actuarial Modeling Group. Project Management Office, Program Manager
• Act as Project Manager for actuarial modeling projects for international country valuation and projections.
o Modeling Run-Time Environment Rollout
o Japan MetLife modeling evolution and standardization projects. Basis merges and production process engineering.
o Program management of model merge in Czech Republic, Romania and Hungary MetLife national actuarial departments.
o Expansion of the Asset Liability Modeling portfolio of EMEA countries for which models are run.
o Supporting the production modeling enhancement and release for MetLife Japan. • Work with PMO leadership to develop the PMO organization with industry standard project management and project planning processes.
MetLifeProgram Manager
Oct. 2013 - Sep. 2014Wilmington, DEConsultant to the PMO in the MetLife Global Actuarial Modeling Group. Project Management Office, Program Manager Act as Project Manager for actuarial modeling projects for international applications. Modeling Run-Time Environment Rollout Japan MetLife modeling evolution and standardization projects. Basis merges and production process engineering. Program management of model merge in Czech Republic, Romania and Hungary MetLife national actuarial departments. Consultant to the PMO in the MetLife Globa l Actuarial Modeling Group. Project Management Office, Program Manager
• Act as Project Manager for actuarial modeling projects for international country valuation and projections.
o Modeling Run-Time Environment Rollout
o Japan MetLife modeling evolution and standardization projects. Basis merges and production process engineering.
o Program management of model merge in Czech Republic, Romania and Hungary MetLife national actuarial departments.
o Expansion of the Asset Liability Modeling portfolio of EMEA countries for which models are run.
o Supporting the production modeling enhancement and release for MetLife Japan. • Work with PMO leadership to develop the PMO organization with industry standard project management and project planning processes.
JBSProject Manager
Aug. 2012 - Oct. 2013• Manage 3 teams focused on dedicated Customer solutions.
o E-Commerce Successful implementation of vendor integration for international commerce to over 100 countries. Management of multiple product feeds and integration of daily feeds from Client commerce vendors. Management of ongoing development efforts and web site planning implementations.
o Web Portal and Client Web Site, including production support ownership. Management of web development initiatives for the Client’s Customer-facing web presence, including production support. Worked closely with Client management to redesign internal business processes to be migrated to a comprehensive web portal set of tools. Managed a team of Developers to implement the resulting solutions. Worked closely on Client testing and consulting in process redesign communication, change management and testing.
o iOS Application Development Manage a team of iOS and backend server development professionals in the design and delivery of an iPad based application being marketed by the Client to cable programming providers.
• Responsible for team leadership on all three engagements, as well as primary Account Relationship activities, including engagement budgeting and control, project management documentation and reporting and direct reporting responsibilities.
• Supervised assessment of existing project management tools for consolidation and standardization for other peer Project Managers.
AAA Mid-AtlanticProject Manager
May. 2010 - Aug. 2012Wilmington, DEResponsible for ensuring the facilitation and project management of various IT projects through the IT ID4 project administration process, including project documents and specific exhibits as required by the Customer or leadership. Projects include enterprise SAS server environment, Event Marketing system, Email Marketing Integration, SQL Server 2008 Upgrade. Managed the ongoing relationship between IT and assigned Clients, including Database Marketing, Email Marketing, Member Contact Centers.
Alliance Enterprises, LLCBusiness Manager / Project Management Services
Mar. 2007 - Mar. 2010Newark, DEManaged 3 Project Managers – facilitating technology, telecommunications and electrical projects at Clients sites. Developed Consulting Project Management practice for in-house Client based assignments. Responsible for all administrative and business functions industrial electrical contractor. Managed all aspects of the administrative, financial and business operations of the electrical contracting business and property management business, including accounting, P&L reporting, budget performance, payroll, pension trustee, investment management, tax filing and benefits administration. Managed property management function for commercial leasing tenants and managed office park association.
State of DelawareCustomer Relationship Specialist
May. 2003 - Mar. 2007Delaware Department of Technology and Information (DTI)
Utilized vision and creativity to fulfill client organization’s technology needs. Acted as ‘relationship owner’ - built a service relationship, where the client came to rely on DTI as a constant, valuable part of their business process and DTI recognized the importance of this role and embraced it. Ensured DTI management was well aware of important issues regarding the client organizations as well as DTI, escalated problems immediately.
Winbak Ventures, LLCOperations Manager
Mar. 2000 - May. 2003Responsible for daily management of operational and administrative staff of 80 people. Financial, accounting, budget and cost management. Oversaw the implementation and efficient usage of technology resources to reduce cost and improve productivity. Developed and implemented ground-level automation and incorporated automation into the daily processes of the nation’s largest Standardbred horse breeder, owned by the principals.
Shared Medical Systems (now Siemens)Senior Consulting Project Manager
Aug. 1998 - Mar. 2000• Responsible for the management of the Y2K Project Governance for the Outsourcing Services division for eight outsourced IT shops in health care facilities throughout the country. • Responsible for the Y2K remediation project for the Outsourcing Services division.
• Managed eight Y2K Project Managers in field assignments.
MBNA AmericaSr. IT Project Manager
May. 1987 - Aug. 1998Participated in extensive education in the Customer service, coaching and leadership, budget management, Human Resource policy, unsecured lending ($10,000 authority). Achieved success in many assignments, in various business functions, with increasing levels of authority and responsibility: Hallmark Information Services - Sr. IT Project Manager
Credit Department
Insurance Services - IT Project Manager
Customer Fulfillment - IT Project Manager
Internal Audit - General/IT Auditor
Information Systems and Support - Project Manager
Vendor Management - Project Manager
Management Development Program
Customer Assistance Department (Collections)
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