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Work Background
IQVIAConsultant - Healthcare Management
Mar. 2025Dubai, United Arab Emirates
Saudi German Health UAEManager - Operational Efficiency & Quality
Aug. 2022 - Mar. 2025Dubai, United Arab EmiratesAl-Batterjee Medical City Dubai is a 300+ bed healthcare complex comprising three hospitals and five clinics, supported by a workforce of over 1,200 employees. In my role, I lead a team responsible for overseeing hospital operations, optimizing resource utilization, and enhancing overall efficiency across the Dubai facilities. I drive strategic initiatives that improve patient flow, streamline processes, and ensure regulatory compliance while aligning with corporate objectives for sustainable growth and operational excellence. -Started the outpatient business unit by initiating an operational plan and performance metrics. -Oversee the Customer service processes and the utilization of medical practitioners and outpatient clinics. -Spearheaded value-driven healthcare initiatives to enhance service efficiency and cost-effectiveness in alignment with corporate strategy. -Led hospital-wide operational improvement projects that resulted in cost reduction and revenue optimization -Oversaw the execution of the hospital’s operational strategy, ensuring alignment with institutional goals and performance benchmarks.
ORPEAManager - Healthcare Quality
Jan. 2022 - Aug. 2022United Arab EmiratesDubai Physiotherapy & Rehabilitation Center (DPRC) is a specialised healthcare facility owned by the DHA and managed by ORPEA group that is a leading player in dependency care with a global network of 1,028 facilities comprising 105,443 beds across 22 countries (in Europe, China, LATAM & MENA). • Defining, developing, and maintaining quality and risk management processes in conjunction with DPRC Directorship & Governance committee. • Overseeing and managing all DPRC efforts to monitor and maintain all compliance with DHA regulations, ORPEA global quality measures, and CARF accreditation standards. • Establishing a full performance management system that includes self-assessment, internal auditing, and full KPIs framework that covers all inpatient & outpatient aspects. • Supervising the patient safety, incident & complaints management procedures & monitoring the relevant CAPAs. Receiving safety management monthly reports as part of the overall QPS programme. • Quarterly reporting performance improvement data, quality & risk activities to DHA, ORPEA’s global quality office in collaboration with the CEO & DPRC Director.
AACI Middle EastLead Healthcare Surveyor
Apr. 2021United Arab Emirates
ACHS International (ACHSI)Healthcare Assessor
May. 2019Dubai, United Arab Emirates• Auditing healthcare facilities from a clinical outcome & quality perspective (evaluate, analyse, synthesize information, form objective opinions, and defend them). Understanding the issue encountered by organizations seeking accreditation, identifying risks, measures, issues, challenges, and opportunities. Reporting assessment results to lead assessor. • Representing the vision and the mission while interacting with organizations & maintaining client relationships. Demonstrating a commitment and understanding of the values and standards of ACHSI. Support ACHSI in project delivery through accurate and high-quality execution. Coaching healthcare providers and helping them develop their standardized care.
NoneManager - Operations & Education
Aug. 2018 - Aug. 2019UAEA start-up consultancy specializing in coaching healthcare providers through structured masterclasses focused on operational excellence, regulatory compliance, and healthcare management. I was responsible for establishing and overseeing key business functions, including admissions, marketing, networking, client relations, and financial reporting to the CEO. -Guided multiple healthcare facilities through operational readiness and regulatory compliance processes for JCI, ACHS, DOH, DHA, MOH, TASNEEF, and JAWDA accreditation. -Designed and launched three specialized training programs (approved by NAHQ, ACHS, and JCI) to enhance healthcare providers' expertise in operational management, regulatory standards, and efficiency improvement.
DNA Health & Wellness Group Middle EastManager - Operations
Mar. 2018 - Aug. 2018Dubai• Managed the full daily operations, administration processes, procurement procedures, facility audit & maintenance schedule, including handling customer relations, managing complaints. • Reported periodic financial statements and Inventory status to CEO including budgeting new services, planning new staff and assuring financial stability by analyzing the sales and marketing activities. • Led the quality initiative by liaising with the Medical Director to guarantee patient safety and quality improvement programme is implemented. • Assured documentation compliance with DHA & JCI standards for the accreditation process.
TruCare ClinicsSpecialist - Healthcare Compliance
Apr. 2015 - Jan. 2022DubaiA network of healthcare facilities where I oversaw operational workflows, regulatory compliance, and administrative processes, where I managed the development and implementation of governance frameworks and operational procedures and ensured adherence to DHA regulations. Additionally, I collaborated with the Medical Director to identify and address inefficiencies in daily clinical and administrative operations. -Implemented a structured governance system incorporating risk-based checklists, audits, and KPIs to enhance operational efficiency and regulatory compliance. -Ensured continuous alignment with local healthcare regulations through proactive operational reviews and performance assessments.
The Dental Studio EgyptClinical Manager
Feb. 2012 - Jan. 2015The Dental Studio Egypt• Clinic Manager Role: Managed the daily operations, administration processes, procurement procedures, facility audit and maintenance. Negotiated contracts with outsourced suppliers, laboratories, and medical engineering. Handled the direct and indirect medical insurance claiming processes. Supervised and evaluated staff, managed schedules and arranged the needed continuous education. • Medical Practitioner Role: Provided a comprehensive consultant level of patients’ dental and oral care, examination, diagnosis, execution of the suggested treatment plan and providing prescriptions, case reports and official documents.
Gentle Dental CareClinical Manager
Aug. 2003 - Jan. 2012Cairo• Operational Role: Managed the daily operations, and marketing strategies. Negotiated contracts with outsourced suppliers, laboratories, and medical engineering. Handled the direct and indirect medical insurance claiming processes. • Medical Practitioner Role: Provided full consultant level of dental and oral patient care, examination, diagnosis, execution of the suggested treatment plan and providing prescriptions, case reports and official documents.
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